Housekeeping Supervisor

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the development management and ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients business partners and each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More ThanAJob

Position Overview

The Housekeeping Supervisor oversees housekeeping staff to ensure guest rooms suites and public areas consistently meet the hotels standards of cleanliness and presentation. This role is responsible for training supervising and conducting regular inspections to uphold quality and guest satisfaction.

What Youll Do

Room & Public Area Inspections

• Visually inspect VIP rooms guest rooms hallways and corridors for cleanliness appearance and adherence to hotel standards.
• Prepare work orders for carpet cleaning and document room or hotel discrepancies.
• Conduct periodic walkthroughs of all public spaces and correct or report deficiencies.

Team Leadership & Training

• Train monitor and evaluate the performance of room attendants and house attendants.
• Provide clear organization instruction communication counseling and guidance while reinforcing company quality standards.
• Prepare and submit performance reports for all team members in assigned areas.
• Ensure all assigned tasks are completed within the shift.
• Maintain clean neat and properly stocked carts and linen/supply closets according to departmental guidelines.

Inventory & Quality Control

• Perform inventories of furniture fixtures equipment and supplies.
• Ensure VIP rooms are fully stocked with appropriate amenities.
• Report maintenance deficiencies such as plumbing issues lighting concerns broken mirrors windows or other damages via work orders.

Guest Service & Operational Support

• Expedite guest requests such as extra towels pillows blankets or amenities.
• Respond to guest questions andprovide assistance directions and information as needed.
• Report all lost-and-found items to security or the designated coordinator.
• Cooperate with other departments to ensure smooth operation and high guest satisfaction.

Additional Responsibilities

• Perform additional duties as assigned by housekeeping management.
• Maintain dependable consistent attendance as an essential function of the role.

What Youll Bring

Required Skills and Abilities

• Ability to lift up to 30 lbs. reach bend stoop stand walk climb stairs and push/pull heavy equipment.
• Strong listening and communication skills.
• Ability to understand and follow supervisory instructions.
• Ability to provide clear direction and support to guests and team members.
• Hearing and visual ability to detect emergency situations or safety hazards.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines.
• Knowledge of cleaning chemicals cleaning agents and housekeeping equipment.
• Ability to extend arms and scrub for extended periods.
• Ability to exercise sound judgment and provide performance oversight to team members.
• Ability to work independently or as part of a team.

Education & Experience

• High School Diploma or equivalentrequired.
• Bilingual in Spanish preferred.
• Three years priorHousekeeping supervisoryexperience preferred.

Licenses or Certificates

• CPR Certification preferred.

Other Qualifications

• Strong interpersonal skills and professionalism when interacting with guests and team members.
• Ability to maintain high standards of cleanliness and consistency.
• Ability to contribute to a positive productive work environment.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical Dental Vision and Life Insurance
• 401K Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function to submit resumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.

Required Experience:

Manager