Housekeeping Manager

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness presentation and service throughout guest rooms public areas and heart-of-house spaces. This role provides hands-on leadership direction and support to the housekeeping team including laundry operations while delivering exceptional guest experiences aligned with company standards.

#MagnoliaStlouis

• Maintain exceptional cleanliness and maintenance standards across guest rooms public areas and back-of-house spaces.
• Ensure all housekeeping procedures align with departmental and company standards.
• Demonstrate in-depth knowledge of hotel operations including room types availability arrivals/departures and group activities.
• Respond promptly and professionally to guest inquiries requests and concerns.
• Act as a brand ambassador by delivering consistent high-quality guest service.

• Lead train schedule and supervise housekeeping and laundry team members.
• Assist in recruitment hiring onboarding and ongoing development of staff.
• Provide coaching performance management and regular feedback.
• Foster a positive collaborative work environment across departments.
• Maintain appropriate staffing levels to meet business demands.

• Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
• Ensure assignments are completed accurately and efficiently.
• Manage key control and communication devices (radios phones etc.).
• Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
• Maintain accurate records and reports related to housekeeping operations.

• Ensure all safety and sanitation standards are consistently met.
• Maintain confidentiality and secure handling of guest information.
• Promote safe work practices and respond effectively in emergency or high-pressure situations.

• High school diploma or GED required; equivalent experience considered.
• Minimum 2 years of supervisory experience preferably in a high-volume hospitality environment.
• Prior experience in a luxury or Four Diamond property preferred.
• Proficiency in Microsoft Office and property management systems is highly desirable.
• Strong communication skills (verbal and written).
• Ability to perform basic arithmetic and operational reporting.
• Flexible availability including weekends holidays and varied shifts.

• Leadership and team development
• Attention to detail and quality assurance
• Guest service excellence
• Organizational and time management skills
• Problem-solving and conflict resolution
• Ability to remain calm and effective under pressure

• • Regularly required to stand walk and sit for 68 hours per shift.
  • Frequent use of hands and arms for reaching lifting pulling and carrying up to 25 lbs.
  • Must be able to navigate stairs frequently
  • Work may include exposure to cleaning chemicals and standard office supplies.