House SupervisorIntake Coordinator
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
II. GENERAL SUMMARY
The Nursing Supervisor / Intake Coordinator under the leadership of the Chief Nursing Officer or designee provides hospital-wide operational nursing oversight and coordinates clinically appropriate patient flow bed placement staffing capacity management and escalation during assigned shifts. The position also serves as a central access point for behavioral health screening case disposition referral authorization and continuity-of-care linkage.
The position exercises independent clinical judgment and collaborates with physicians nursing leadership Patient Access the Emergency Department Case Management Surgical Services Behavioral Health Services ancillary departments and outside agencies to ensure timely placement in the appropriate level of care. All responsibilities are performed confidentially and in accordance with the Illinois Mental Health and Developmental Disabilities Code applicable federal and state requirements hospital policies and bylaws accreditation requirements and the mission and values of Insight Hospital and Medical Center.
III. DESCRIPTION
The Nursing Supervisor / Intake Coordinator is accountable for maintaining safe coordinated hospital operations while managing behavioral health intake and access functions. The role combines shift-based nursing supervision patient-flow and bed-placement authority staffing and surge coordination behavioral health screening and referral insurance authorization clinical documentation and continuity-of-care activities. The position serves as the clinical and operational liaison among patients families physicians nursing units hospital departments and community agencies and escalates concerns to the appropriate leader or Physician Advisor when necessary.
A. Essential Duties and Responsibilities
Duties and Responsibilities % of Time Spent
- Provides hospital-wide operational oversight and situational awareness during assigned shifts. Coordinates with nursingleaders physicians Patient Access Emergency Case Management Surgical Services Behavioral Health andancillary departments to support safe operations timely care customer satisfaction and effective use of hospital capacity. Dual role will vary based on hospital needs.
- Assesses clinical status and acuity to direct appropriate patient placement and movement. Prioritizes inpatient observation outpatient-in-a-bed critical care and internal or external transfer requests; manages the bed-coordination process; rounds on units to validate pending and actual discharges; and applies approved medical-necessity and placement criteria.
- Screens for incoming telephone calls walk-in requests and internal referrals for behavioral health services. Determines the presenting need urgency available resources appropriateness of the hospital as a provider and required level of care. Applies knowledge of mental health substance-use disorders developmental norms and age-specific needs; provides resources and active linkage when services are not available through the organization.
- Coordinates with case-management and registration toverify verification of medical coverage initial authorization when required collection of relevant clinical information from patients providers and referring facilities and accurate documentation in the electronic medical record. Communicatesconcise and complete referral information to the receiving clinician or service.
- Ensures safe transitions of care by reviewing the anticipated discharge plan prior to patient transfer identifying potential safety concerns or barriers to discharge and collaborating with case management social work crisis services and other appropriate disciplines to support a safe and appropriate disposition.
- Coordinates staffing needs before the next shift and provides direction to employees under the position of supervision. Holds staff accountable; provides coaching feedback and performance guidance; supports fair and timely evaluation and corrective action processes; and models professional communication and behaviors consistent with Insight standards.
- Leads surge and capacity response in collaboration with hospital leadership physician leaders and CaseManagement. Identifies barriers to discharge and patient flow applies established escalation pathways engages the Physician Advisor as appropriate and supports transfer agreements and repatriation processes between acute-care facilities.
- Uses bed-tracking data rounding findings daily metrics census reconciliation and intake activity to monitor performance and improve processes. Prepares reports communicates trends and barriers supports quality and safety review and ensures compliance with applicable legal regulatory confidentiality and accreditation requirements.
- Supports financial and resource stewardship under nursing leadership by reviewing payroll and staffing schedules monitoring staffing levels and budget variances responding to variance notices contributing to budget planning and identifying cost-conscious operational solutions.
- Performs other duties as assigned within the scope of the position and organizational needs.
IV. JOB SPECIFICATIONS
A. REQUIRED KNOWLEDGE SKILLS AND ABILITIES
- High school diploma or equivalent required.
- Current Nursing license required. ADN required; BSN preferred.
- Current CPR and ACLS certification required. PALS Preferred.
- Knowledge of major mental health and substance-use disorders across the age continuum developmental norms behavioral health levels of care and age-appropriate screening expectations.
- Strong clinical assessment functional-status screening critical-thinking and disposition skills to identify the appropriate intensity of care or intervention.
- Knowledge of patient-flow bed-placement discharge transfer surge-capacity staffing and escalation processes in an acute-care hospital.
- Competence with the electronic medical record electronic bed-tracking tools staffing and scheduling systems and operational or quality reporting.
- Excellent interpersonal and customer-service skills needed to engage patients and families and collaborate with physicians staff outside agencies and community partners.
- Ability to communicate essential clinical and referral information clearly maintain confidentiality organize multiple priorities track intake and patient-flow activity and meet required turnaround times.
- Demonstrated leadership sound independent judgment conflict-resolution ability and skill in removing interdepartmental barriers in a fast-paced environment with frequent interruptions.
- Working knowledge of applicable federal Illinois and local requirements; the Illinois Mental Health and Developmental Disabilities Code; professional standards; the Code of Ethics; and hospital policies and procedures.
- Ability to comprehensively review patient medical records including H&Ps diagnostic results and clinical documentation to determine the appropriate level of care for direct admissions including both medical and psychiatric placement and to identify and consult with the appropriate physicians and clinical specialists to ensure safe and appropriate patient disposition and continuity of care.
- Paid Sick Time - effective 90 days after employment
- Paid Vacation Time - effective 90 days after employment
- Health vision & dental benefits - eligible at 30 days following the 1st of the following month
- Short and long-term disability and basic life insurance - after 30 days of employment
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of functions tasks duties responsibilities and requirements of employees so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.
Required Experience:
Manager
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