Hotel IT Systems Manager

The Hotel IT Systems Manager is responsible for providing day-to-day support to the on-property/hotel teams as well as researching and implementing technological strategic solutions.

Essential functions:

• Responsible for day-to-day property/hotel information technology support for PMS POS and other property related system both hardware and software installation and upgrades.
• Point of contact to maintain 3^rd party contract management for property IT systems.
• Maintains inventory maintenance and documentation of all systems at the property level.
• Assists in maintenance of project work plans for implementing IT solutions at properties level.
• Assists with education programs (IT related) and training for staff members at property level.
• Assists with maintaining PSI PII GDPR and brand standards.
• Maintain standard operating procedures (SOP) and policies for Information Technology at property level.
• Implement ongoing process improvement initiatives.
• Effectively deliver on complex situations and/or problems without guidance or supervision.
• Excellent project management skills and strong ability to prioritize requests from many stakeholders.

Proficiencies:

• Experience with maintaining all or some of the following: Windows 10 Windows Server 2019 Office 365 Property Management Systems (PMS: OnQ Opera LightSpeed etc.) Point of Sale Systems (POS: Agilisys Micros Opera etc.) Mitel Prone Switches (Both IP and Analog) and networking equipment.
• Basic understanding of internet protocols SIP (S)FTP NTP HTTP(S).

Education and experience:

• Minimum of 3-year experience in hospitality IT highly preferred and/or minimum of 5-year of experience in (non-hospitality) IT System Administration and/or IT System Management.
• Bachelors degree in Computer Science Computer Information Systems Management Information Systems or related field.
• Current and/or prior experience with multi-unit Hilton Marriot IHG and Choice IT implementation preferred.
• Proven track record of superior troubleshooting abilities and attention to detail and resolution of technical problems.
• Ability to navigate through rapid changes flexibility and imagination to adapt.
• Enjoys working with high energy individuals to solve different challenges.
• Excellent communication skills.

Benefits

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Required Experience:

Manager