HOT175 Front Desk Agent

Guest Services Agent (Front Desk Agent) Hampton Inn & Suites by Hilton Virginia Beach Town Center

Position Overview

• Job Title: Guest Services Agent (Front Desk Agent)
• Location: 4595 Columbus Street Virginia Beach VA 23462
• Reports To: Front Office Manager / Front Desk Supervisor
• Schedule: Variable hours must include weekends and holidays. Shifts may include mornings and evenings based on volume.
• Work Environment: Modern hotel in the heart of Virginia Beachs Town Center business and entertainment district

Summary

As a Guest Services Agent you are the first and last point of contact for our guests and set the tone for an exceptional stay. You handle check-in and check-out respond to guest needs process transactions accurately and coordinate across departments to keep the front desk running smoothly. This role is a great fit for someone who takes pride in hospitality stays calm under pressure and enjoys solving problems on their feet.

Job Functions:

• Welcomes guests warmly completes check-in and check-out efficiently and ensures every interaction reflects company and brand standards.
• Answers phones responds to guest requests and resolves concerns promptly escalating to a manager when needed.
• Processes payments accurately manages cash and credit transactions and maintains a balanced shift bank.
• Takes and modifies reservations communicates room availability and coordinates with Housekeeping and Maintenance on room readiness.
• Provides local recommendations and information on hotel amenities services and the Virginia Beach area.
• Maintains a clean organized and professional front desk and lobby area.
• Follows all safety security and emergency procedures to protect guests team members and property.
• Reports for scheduled shifts on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Performs other related duties as required.

We Live by Our TOP Values:

• T TEAM UP: Collaborate support others and stay golden
• O OWN IT: Take pride stay accountable and never stop learning
• P PASSIONATELY SERVE: Be positive show you care and create memorable experiences

Were looking for team players who embody these values every day.

Qualifications

• High School diploma or GED required.
• Previous customer service hospitality or front desk experience preferred.
• Able to communicate in English verbal and written; bilingual a plus.
• Comfortable using computers and property management systems; able to learn new software quickly.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and a passion for delivering exceptional service.
• Ability to stand for extended periods during a shift.
• Flexibility to work evenings weekends and holidays as needed.

Why Work with Us

• Competitive Pay
• Go Hilton Travel Discounts for team members & eligible family
• Shamin Perks Save on gym memberships movie tickets amusement parks rental cars and more
• $200 Referral Bonus after your referral completes 30 days
• Be part of a welcoming team in the heart of Town Center

Note: Full-time benefits such as health insurance PTO and 401(k) apply per plan eligibility. Specific benefit eligibility is confirmed in the offer letter.

About Shamin Hotels:

Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.