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Hosting Operations Manager

Flatirons Solutions

Job Location:

Boulder, CO - USA

Yearly Salary: $ 165000 - 205000

Posted: 9 June 2026 (30+ days ago)

Application Deadline: 6 September 2026

Vacancies: 1 Vacancy

Job Summary

Lead Global Infrastructure Operations for Mission-Critical Cloud Environments

Flatirons Solutions is seeking a Hosting Operations Manager to lead the strategy delivery and continuous improvement of our hosting and cloud operations function. This role is responsible for ensuring the reliability security and performance of customer-facing and internal platforms while leading a global team of infrastructure and operations professionals.

The successful candidate will play a critical role in advancing our cloud operations capabilities driving service excellence and partnering across Engineering Product Management Security Customer Success and customers to deliver highly available and scalable solutions.

Must be located near Boulder CO. This is a hybrid position.

What Were Looking For

The ideal candidate will bring:

3 years of people leadership experience including managing global or geographically distributed technical teams.
Deep experience operating mission-critical production systems with demanding availability reliability and performance requirements preferably in AWS cloud environments.
Demonstrated success leading root cause analysis (RCA) and corrective action programs that improve service reliability and operational effectiveness.

Key Responsibilities

Leadership & Team Management

Lead and manage a global Hosting Operations team including infrastructure cloud systems and operations engineers.
Establish team goals performance objectives and career development plans.
Conduct performance reviews coaching mentoring and succession planning.
Recruit develop and retain high-performing technical staff.
Foster a culture of operational excellence accountability continuous improvement and customer focus.

Infrastructure & Operations Management

Own the availability reliability performance and operational health of hosted environments.
Manage infrastructure supporting customer and corporate systems across cloud and on-premises platforms.
Ensure operational readiness through monitoring alerting incident response and problem management processes.
Lead capacity planning infrastructure forecasting and resource optimization activities.
Oversee infrastructure lifecycle management including hardware refreshes operating system upgrades and platform modernization initiatives.
Ensure backup recovery business continuity and disaster recovery capabilities are maintained and regularly tested.
Drive automation initiatives that improve operational efficiency and reduce manual effort.
Establish and maintain operational standards procedures runbooks and documentation.

Service Delivery & Customer Engagement

Serve as an escalation point for critical customer issues and service disruptions.
Participate in customer discussions regarding infrastructure hosting operations service performance and operational improvements.
Ensure service level agreements (SLAs) and operational commitments are consistently achieved.
Lead major incident management activities and post-incident reviews.
Communicate operational status risks and improvement initiatives to customers and executive leadership.

Cloud & Data Center Operations

Oversee operations across AWS and other cloud platforms as required.
Ensure efficient utilization of cloud and data center resources.
Monitor cloud spending and identify cost optimization opportunities.
Collaborate with Engineering teams on platform architecture scalability and operational requirements.

Security Compliance & Governance

Ensure hosting environments comply with company security policies customer requirements and regulatory obligations.
Partner with Information Security teams to address vulnerabilities remediation activities and security monitoring.
Support audits compliance assessments and customer security reviews.
Establish and maintain Hosting Operations policies procedures standards and controls within the Business Management System.
Ensure adherence to Quality Management System (QMS) and Information Security Management System (ISMS) requirements.

Metrics & Continuous Improvement

Define and maintain Hosting Operations KPIs and service health metrics.
Implement metrics-driven processes to measure service quality availability performance and operational efficiency.
Lead root cause analysis investigations and corrective action programs.
Identify opportunities for operational improvements automation and cost reduction.
Provide regular reporting on operational performance risks and improvement initiatives.

Skills Knowledge & Expertise

Bachelors degree in Computer Science Information Technology Engineering or equivalent practical experience.
5 years of experience managing infrastructure cloud hosting or operations teams.
8 years of experience supporting enterprise infrastructure environments.
At least 3 years of direct people leadership experience.
Experience managing global or geographically distributed technical teams.
Experience supporting both cloud and on-premises infrastructure environments.
Experience operating mission-critical production systems with high availability requirements.
Experience leading root cause analysis and corrective action initiatives.
Experience with IT service management practices including incident problem change and capacity management.
Experience working directly with enterprise customers.

Preferred Qualifications