HostHostess | Texas Spice

Overview:Responsible for delivering excellence in guest service by developing relationships with guests providing personalized service anticipating and delivering guests needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in :Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local compliance with health safety and sanitation awareness standards. Prepare daily for health department and Ecosure all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone managing reservations and table assignments greeting guest seating guests explaining restaurant all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance menu to adhere to all proper trash retain and maintain complete knowledge of all food and beverage menu to management any need for housekeeping or maintenance of restaurant and restaurant to maintain all furniture fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating positive guest service and respond positively to complaints taking all appropriate actions to turn dissatisfied guests into return to guests requests in an accurate and timely manner creating a positive outcome that will result in a memorable knowledge of hotel offerings and local surroundings i.e. nearby entertainment theaters to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to to attend daily stand-up meeting to gather relevant information prior to to the cleanliness and organization of all restaurant space FOH & all necessary instructions on Restaurant Event and builds mutual trust respect and cooperation among co-workers. Treats co-workers fairly and a professional neat and organized appearance according to Omni Parker House swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or all required department trainings and any other duties required by :Candidate must have hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality host experience be willing to work flexible hours as needed during busy times and high-profile events including nights weekends and developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities with a keen eye for ability to engage guests at all levels. Must be passionate about providing warm engaging and personalized must be able to work in a fast-paced environment and be able to handle multiple possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and have the ability to report to work on time and when have the ability to stand and/or walk for extended periods of be able to move lift carry push pull and place objects weighing up to 10lbs without meet standards of appearance and always maintain a high level of personal concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and literacy to include Micros POS systemsMust be able to obtain TABC and Food Handlers certificate upon hire