HostHostess

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the development management and ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients business partners and each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Monarch San Antonio A Legacy of Service and Sophistication

The Monarch San Antonio Curio Collection by Hilton is a 200-room 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself the property features thoughtfully curated meeting and event venuesincluding the iconic La Mariposa sculpture paviliona full-service spa five distinct food and beverage concepts a rooftop restaurant and bar and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo The Monarch is more than a place to stay. It is a place to belong to connect and to be inspired.

Our purpose is expressed through servicegracious genuine and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose The Monarch San Antonio is where your talent can truly shine.

Position Overview

The Host/Hostess is responsible for creating a warm refined and memorable first impression for all guests dining at Monarch. This role manages reservations seating flow and guest interactions while ensuring a seamless and elevated arrival experience. The Host/Hostess embodies the hotels commitment to luxury service through professionalism attention to detail and genuine hospitality.

What Youll Do

• Greet guests promptly with a warm professional and polished demeanor upon arrival
• Manage reservations waitlists and table assignments to ensure optimal seating flow and guest satisfaction
• Escort guests to tables while providing an engaging and personalized introduction to the dining experience
• Maintain accurate knowledge of table status availability and pacing of service
• Communicate effectively with servers management and kitchen teams to support seamless operations
• Handle guest inquiries special requests and seating preferences with care and attention to detail
• Maintain cleanliness and organization of the host stand entrance and reception areas
• Monitor restaurant ambiance including lighting music and overall presentation
• Support service recovery by addressing minor guest concerns and escalating issues when necessary
• Assist with coordination of VIP guests special events and large party reservations
• Ensure menus signage and reservation systems are current and accurate
• Perform other duties as assigned to support restaurant operations
• Maintain reliable and consistent attendance as an essential function of the role

What Youll Bring

Education & Experience

• High School Diploma or equivalent requiredPrevious host/hostess or guest-facing experience in a restaurant or hospitality environment preferred
• Experience in a luxury or upscale dining environment preferred
• Familiarity with reservation systems such as OpenTable or similar platforms preferred

Required Skills and Abilities

• Strong interpersonal and communication skills with a polished and professional presence
• Ability to provide warm engaging and personalized guest interactions
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and awareness of guest preferences and service flow
• Ability to remain calm and composed in high-volume or high-pressure situations
• Team-oriented mindset with the ability to collaborate effectively with service staff
• Ability to stand for extended periods and move throughout the restaurant
• Ability to work flexible schedules including evenings weekends and holidays
• Professional appearance and adherence to grooming standards
• Strong commitment to guest satisfaction and service excellence

Licenses or Certifications

• Food Handler Certification preferred

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical Dental Vision and Life Insurance
• 401K Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function to submit resumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.