HVAC Operations Manager

We are seeking an experiencedHVAC Operations Manager to lead and optimize our HVAC operations throughout the Greater Elkhart area and surrounding communities. This role is ideal for a hands-on leader who thrives on building high-performing teams improving operational efficiency driving accountability and delivering an exceptional customer experience.

While residential HVAC experience is preferred we are open to leaders from home services and other field-based industries who have a proven track record of leading teams improving operational performance managing field operations and developing strong team cultures.

• Provide overall leadership for the HVAC service maintenance and installation operations teams
• Lead coach and develop field managers technicians and support staff to drive performance and accountability
• Oversee day-to-day operations ensuring efficient scheduling workforce utilization and resource allocation
• Monitor and improve key operational metrics including revenue profitability productivity customer satisfaction and employee engagement
• Partner closely with sales dispatch customer service and administrative teams to ensure seamless execution across the business
• Conduct regular field visits ride-alongs and operational reviews to identify opportunities for improvement and support employee development
• Drive consistency in processes service delivery quality standards and customer experience
• Support recruiting onboarding training and retention initiatives to build a best-in-class team
• Lead efforts to improve operational efficiency scalability and overall business performance
• Manage customer escalations and ensure issues are resolved professionally and effectively
• Maintain compliance with company policies safety standards and operational best practices
• Collaborate with market leadership to develop and execute strategic growth initiatives

• 5 years of leadership experience managing operations field service teams or multi-functional business units
• Demonstrated success leading teams in a growth-oriented service-driven environment
• Strong operational leadership skills with the ability to improve performance processes and accountability
• Experience managing KPIs budgets workforce planning and operational performance metrics
• Proven ability to coach and develop leaders and frontline employees
• Excellent communication problem-solving and decision-making abilities
• Strong focus on customer satisfaction and employee engagement
• Ability to thrive in a fast-paced evolving environment
• Valid drivers license and acceptable driving record

• Residential HVAC experience
• Experience leading service installation and sales teams
• Prior responsibility for P&L performance budgeting or operational financial management
• Experience with ServiceTitan or similar field service management platforms
• Track record of improving operational efficiency while driving profitable growth
• Experience building and scaling high-performing teams

• Competitive base salary plus performance-based bonus opportunity
• Health dental and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Leadership development and advancement opportunities
• Opportunity to make a significant impact within a growing organization

This is an opportunity to play a key leadership role within a growing organization. Youll partner closely with local and market leadership to drive operational excellence develop high-performing teams and help shape the future growth of the business. Were looking for a leader who can create accountability develop talent and build a culture centered on performance service and continuous improvement.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants.