HME Coordinator CSR

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality personalized healthcare for a lifetime Lakewood prides itself on remaining fiercely independent to prioritize its patients staff and communities in all decisions. Voted as one of Star Tribunes Top Workplaces for the sixth year in a row we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services all right here at Lakewood. Across the spectrum of life Lakewood Health System provides compassionate quality care for the Brainerd Lakes region and beyond.

About the Team

The Home Medical Equipment (HME) team supports Lakewood patients and community members by providing access to medical equipment and supplies essential for safety comfort and independence in their homes.

Mission for Position

The Home Medical Equipment Coordinator ensures every patient receives exceptional customer service and high-quality home medical equipment that enhances their health and wellbeing.

Position Summary

The Home Medical Equipment Coordinator provides exceptional customer service to Lakewood Health System Medical Marketplace customers by coordinating patient intake insurance authorizations order processing and follow-up communications. This role requires strong knowledge of medical equipment including patient therapeutic footwear and supplies to educate patients on safe and effective use. The coordinator ensures accurate documentation and insurance claims collaborates with providers and internal teams and supports retail store operations while maintaining professionalism attention to detail and a patient-centered approach.

The Therapeutic Shoe Fitting Role includes:

• Complete required office visit and foot-screening documentation for therapeutic footwear.
• Schedule and complete therapeutic shoe fittings and consultations; troubleshoot fit concerns and monitor patient progress during the shoe break-in period.
• Complete CFT certification within six months of hire and maintain certification as required.

Position Type

This is a full-time position working 72 hours every two weeks between 8:30 AM 5:00 PM Monday through Friday and as assigned.

Ideal Candidate

• Experience with home medical equipment
• Experience in a healthcare setting
• Desire to work as part of a high-functioning team
• Respect for confidentiality and professional integrity
• Excellent written and verbal communication skills
• Strong internal and external customer service skills

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized quality healthcare for a lifetime. At Lakewood our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals its safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team members starting wage reflects our compensation philosophy taking into account experience education certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package were proud to provide! Please be sure to include all applicable experience in your application.

If you need an accommodation during the application process please call or email.

Interested but will the schedule work for youHave questions on organizational culture team fit or day-to-day experience

>>>Contact Christy Janousek to discuss the possibilities further:
Christy Janousek Director of Retail Services
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Disclaimer:

Job postings found on third-party websites may be outdated or no longer active. For the most accurate and up-to-date listing of career opportunities and to apply directly please visit our official website at.

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.