HIV Care Manager

• Ensure the successful execution of all Ryan White program requirements and continuous exceptional performance on Ryan White performance measures.
• Provide leadership and oversight through facilitated interdisciplinary meetings with all staff engaged in Ryan White-funded activities.
• Serve as a subject matter expert and spokesperson for Outpatient/Ambulatory Medical Case Management and other PHMC Health Ryan White-funded activities and workflows.
• Serve as a primary point of contact to all other city state and nonprofit funders for all HIV-related initiatives at PHMC Health.
• Ensure compliance with all DHH and HRSA standards related to HIV treatment HIV case management HIV testing and PrEP care coordination.
• Continuously monitor analyze and communicate performance data to the health care team related to all Ryan White performance measures.
• Provide weekly supervision to the HIV Medical Case Managers and PrEP Patient Navigators.
• Ensure accurate and timely documentation by staff of all client encounters forms and applications in the electronic medical record (EMR) and in CAREWare.
• Conduct bi-weekly chart outpatient/ambulatory and medical case management chart audits in the EMR and CAREWare to ensure documentation quality and accuracy.
• Ensure all DHH training and certification requirements are met.
• Maintain a strong up-to-date knowledge of community resources and public benefits.
• Serve as a liaison between PHMC Health and city state and nonprofit funders pharmaceutical benefits programs and community organizations that support patients expanded access to resources and public benefits.
• Provide trauma-informed therapeutic support in collaboration with an interdisciplinary team including crises.
• Perform other duties as assigned.
• Keeps abreast of all pertinent federal state and city regulations laws and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with Department of Public Health (DPH) The Joint Commission and other accreditation and regulatory agencies standards.
• Adhere to all PHMC Policies and Procedures.

• Leadership of process improvement efforts which support positive health outcomes.
• Strong experience in grants management including compiling written reports.
• Demonstrated ability to monitor and analyze performance measures.
• Strong ability to communicate program funding requirements across health care disciplines.
• Ability to work with all staff from all disciplines to ensure continuous program compliance.
• Must be able to effectively communicate with patients medical providers interoffice staff community partners as well as city state and non-profit funders.
• Exceptional ability to work across health center disciplines to improve performance outcomes.
• Strong ability to develop trainings and provide interdisciplinary education and instruction to staff and community partners.
• Strong data management and presentation skills.
• Strong time management and organizational skills.
• Must demonstrate sound judgement and initiative.
• Proficient with Microsoft Word PowerPoint and Excel.
• Comfort and flexibility working in a fast-paced health environment.
• Ability to work independently as well as in a team environment.
• Bilingual/bi-cultural preferred.

• 2 years of case management and/or care coordination experience required.
• 2 years of supervisory experience preferred.
• Masters degree from an accredited university or Bachelors degreein social work psychology sociology or other related field with 3 years of infectious diseases HIV medical case management PrEP and/or care coordination experience is required.

PHMC is an Equal Opportunity and E-Verify Employer

Required Experience:

Manager