Helpdesk Support Technician

Location: Lawrence PA (Primary) - supporting remote sites in various locations across the US. Periodic travel to provide onsite support.

About the Role

Were looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. Youll be the go-to person for day-to-day end-user issues - hardware software accounts and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands-on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting.

What Youll Do

• Provide first-line support for end users across all six divisions via ticketing system phone and in-person resolving hardware software and connectivity issues
• Manage user accounts licensing and access in Microsoft 365 and Entra ID (password resets MFA enrollment group/license assignments)
• Support and troubleshoot Windows 11 desktops and laptops including imaging patching and application deployment
• Assist with device enrollment compliance policies and app deployment through Microsoft Intune
• Perform basic network troubleshooting (Wi-Fi connectivity switch port issues VPN client access) and escalate complex issues
• Support printers scanners and peripheral hardware across office and warehouse environments
• Phone and tablet setups for employees with company devices
• Set up new hire workstations and process offboarding for departing employees
• Maintain accurate documentation of issues resolutions and IT assets in the ticketing/knowledge base system
• Assist with basic AV/conference room support (Teams Rooms displays microphones)
• Travel occasionally to Phoenix McSherrystown and Pittsburgh sites as needed for on-site support and project work

What You Bring

• 13 years of experience in a helpdesk desktop support or IT support role
• Working knowledge of Windows 11 and general PC hardware troubleshooting
• Familiarity with Microsoft 365 (Outlook Teams SharePoint OneDrive) from an end-user and basic admin perspective
• Exposure to Active Directory / Entra ID user and group management
• Comfortable troubleshooting basic network connectivity issues (Wi-Fi wired VPN)
• Strong communication skills - comfortable explaining technical issues to non-technical staff
• Ability to prioritize and manage a ticket queue across multiple sites
• Valid drivers license (occasional site travel required)

Nice to Have

• Experience with Microsoft Intune or another MDM platform
• Experience supporting a manufacturing warehouse or multi-site environment
• CompTIA A Network or Microsoft certifications

Why Join Us

Youll get hands-on exposure to a growing multi-site IT environment work directly with an experienced IT administrator and have room to grow into more advanced systems administration and network engineering responsibilities over time.

Required Experience:

IC