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Helpdesk Support Services Specialist
Job Location:
Job Location:
Scott Air Force Base, IL - USA
Monthly Salary:
USD 65 - 65
Monthly Salary:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CEdge has an opportunity for a Intermediate Helpdesk Support Services Specialist (Tier II) located in Scott AirForce BaseIL. If you are ready to work alongside World Renowned Technology experts and carry the skills below this is the opportunity that will inevitably take your career to unbelievable levels!
Needed:
Configuration maintenance and troubleshooting of desktop platforms. Workstation upgrades new workstation imaging/setup/installations and replacement of workstations and peripherals.
The contractor shall perform troubleshooting analysis diagnosis and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
WHATS IN IT FOR YOU
CEdge Software Consultants is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Overall Assignment Description:
Must have certification : IAT II( CCNA Security/ CSA / GICSP/ GSEC/ SecurityCE/ SSCP)
Must have certification : IAT II( CCNA Security/ CSA / GICSP/ GSEC/ SecurityCE/ SSCP)
The contractor shall provide on-site support for SDDCs OIS NIPRNET and SIPRNET customers.
Help Desk support shall include troubleshooting analysis diagnosis and resolution of workstation and peripheral problems IAW approved baseline configurations.
The contractor shall establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE BN and DET Level customers.
The contractor shall provide the Government a copy of the database monthly.
Deliverable: Provide the required Knowledge Database (BDE BN and Det Level) identifying the problem and the resolution by the 10th business day of the following month.
Needed:
Configuration maintenance and troubleshooting of desktop platforms. Workstation upgrades new workstation imaging/setup/installations and replacement of workstations and peripherals.
The contractor shall perform troubleshooting analysis diagnosis and resolution of workstation and peripheral hardware and software problems IAW approved baseline configurations for both NIPRNET and SIPRNET.
Must have certification : IAT II( CCNA Security/ CSA / GICSP/ GSEC/ SecurityCE/ SSCP)
WHATS IN IT FOR YOU
- Full Benefits Package
- 10 Days PTO
- 10 Paid Holidays
- 401K
CEdge Software Consultants is an innovative IT consulting firm and a strategic business partner. We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.
Required Skills:
sec
