Help Desk Technician

Arlluk Technology Solutions (ATS) a Koniag Government Services company is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring Maryland. This is an onsite offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and more. Essential Functions Responsibilities & Duties may include but are not limited to:Responsible for performing the following tasks -Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday Friday excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across team to ensure support is available from open to close. Support the Incident Problem and Request Management process leveraging the ITIL service framework and best-business practices. Utilization of the ServiceNow ticketing system. Provide End User Development (EUD) support and incident resolution remotely and through touch-labor services to ensure that the end user operation environment is functional. Installing and connecting desktops laptops and other peripherals to the network wiping and rebuilding infected desktops software installation and assisting users with services and products. Repair desktops/laptops printers scanners and other approved repair part(s) and provide a suggested source to the MID management team for their all new computers with the current approved NMRC operating system and ensure all applicable IAVA patches and endpoint security software are applied before issuance. Backup data before working on any equipment and make every effort to maintain the users data without loss during repair of equipment. Provide network printer/Multifunction Device (MFD) support. Ensure all network printers/MFD are configured in accordance with appropriate DISA STIG prior to adding to the network. Perform software installation including Operating System MS Office Suite anti-virus software commercial-off-the-shelf (COTS) needed by users for their work assisting with services and O365 email iPhone and user accounts and support VTC events in various conference troubleshooting steps processes and solutions to the Knowledge Base ensuring information is available to all team members. Leverage the Knowledge Base to troubleshoot issues and implement solutions. Review recent efforts and issues to determine trends determine if the knowledgebase needs to be updated with new information or procedures and recommend solutions/process improvements to the MID management with the Cyber team to ensure all desktops are compliant with security requirements by patching/updating a monthly work status duties as assignedRequirementsAbility to be cleared at Secret school diploma or GED CE 10 or later operating system training certificate required before starting.3 years of experience working with and troubleshooting Windows desktops and with DOD environment policies and security requirements to communicate effectively and professionally with end users while troubleshooting technical of Operation: core hours of operation: Monday Friday 0700 - 1700Work Experience Knowledge Skills & Abilities:Candidates must be a US Citizen with the ability to obtain a successful background investigation.5 years of experience in related field analytical and problem-solving skills Able to function adapt and succeed in a constantly changing fast-paced environmentPositive attitude and motivation to deliver highest quality workStrong communication skills (both verbal and written)Self-organized and structured with the ability to define your own tasksWell-versed with MS Office Suite (Word Excel and PowerPoint) Our Equal Employment Opportunity Policy:The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website please contact Heaven Wood via e-mail at or by calling to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352