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Help Desk Technician Level 2

Systech Consulting

Job Location:

Roseburg, OR - USA

Monthly Salary: $ 24 - 30

Experience Required: 1-3years

Posted: 15 October 2026 (Yesterday)

Application Deadline: 12 January 2027

Vacancies: 1 Vacancy

Job Summary

You already know how to solve the easy stuff. Were looking for someone who wants the harder problems.

Systech is looking for an experienced IT professional who can independently troubleshoot and administer the technology our business clients depend on every day.

You dont need experience with every platform we use. You do need strong technical fundamentals experience supporting business IT environments and the ability to work through unfamiliar problems without someone else providing the troubleshooting path.

This is also a client-facing position. Youll work directly with people who rely on technology to run their businesses so being able to explain whats happening matters almost as much as figuring out why its happening.

If youre ready for broader technical responsibility exposure to different client environments and opportunities to continue developing toward Senior Technician or Systems Engineering responsibilities this is a place where you can do it.

What Youll Do

As a Level 2 Help Desk Technician youll handle escalated and more complex technical issues across Systechs managed client environments. Some problems will come to you from Level 1. Others youll own from the beginning because they require deeper systems knowledge or administrative access.

Youll troubleshoot across Windows endpoints Microsoft 365 identity Active Directory networking servers virtualization backup systems endpoint security cloud services and other business technology.

We dont expect you to know every answer immediately. We do expect you to know how to investigate the problem work through likely causes make appropriate changes within your authority validate the result and document what you found.

When an issue requires new design significant implementation work an architectural decision or a change outside established standards youll work with our Systems Engineers and technical leadership.

Youll Also Work With People

Our clients arent IT departments. Theyre businesses trying to get their work done.

Youll work directly with business owners managers office staff and other employees with varying levels of technical knowledge. That means asking good questions explaining complex problems in understandable language providing useful updates and maintaining professionalism when troubleshooting gets difficult.

Strong technical capability should be paired with the ability to communicate clearly professionally and effectively with clients.

Youll also work across Systech collaborating with Level 1 technicians Systems Engineers Account Management Field Services Billing and others to keep client issues moving toward resolution.

Technology Youll Work With

Depending on the client and the problem youll gain experience across technologies including:

Microsoft 365 Entra ID Active Directory and Intune
Windows workstations and Windows Server
Ubiquiti UniFi and other networking environments
Firewalls VPNs switching and wireless networking
Proxmox VMware ESXi Hyper-V and other virtualization environments
Backup and recovery systems
Endpoint security EDR and managed security tools
Azure and other cloud services
RMM PSA monitoring and technical documentation platforms
PowerShell and command-line administration

We dont expect expertise in every platform we use but we do expect the technical foundation and professional experience necessary to learn unfamiliar platforms quickly.

What You Bring

Were looking for someone with meaningful professional IT experience who can independently administer and troubleshoot established business technology environments.

Were less concerned about whether youve worked with every product we use than whether you understand the underlying technology. If you understand networking but havent worked with UniFi we can teach you UniFi. If your virtualization experience is with VMware or Hyper-V rather than Proxmox those fundamentals transfer.

What matters is that youve moved beyond simply following troubleshooting procedures. You can encounter something unfamiliar determine how to investigate it and work toward a technically sound resolution.

Requirements

Required Skills

Strong ability to solve complex technical problems and challenges
Excellent communication skills founded in being a good listener
Advanced understanding of support tools techniques and how technology is used to provide services
Advanced understanding of operating systems business applications printing systems and network systems
Advanced diagnostic skills related to end-user hardware software and network devices
Advanced experience and knowledge of Microsoft 365
Ability to type quickly and accurately while communicating with clients
A deep desire to deliver an exceptional client experience
Advanced knowledge of IT applications software and hardware
Ability to communicate technical information clearly to technical and non-technical users
Ability to keep up with and adapt to the fast-paced IT world
Experience using a ticketing system RMM tool and PSA software
Experience providing support through remote tools
Experience handling technical service tickets
Practical systems-administration experience across Windows Microsoft 365 identity networking and server or infrastructure technologies
Working knowledge of TCP/IP subnetting DNS DHCP VLANs routing concepts NAT VPNs and wireless networking
Ability to investigate unfamiliar technical issues without relying exclusively on scripted troubleshooting procedures
Valid drivers license and the ability to drive to client sites
Ability to produce complete and defensible documentation
Ability to perform and document root cause analysis

Preferred Skills

Professional IT certifications such as CompTIA A Network Security Microsoft certifications ITIL ITSM or equivalent
Microsoft 365 certifications
Experience working for a Managed Service Provider or IT support business
Client experience certifications such as Helpdesk Habits
Experience mentoring junior technical staff
Experience supporting project work
Experience with Microsoft Entra ID Intune Azure virtualization platforms (Proxmox VMware ESXi Hyper-V) backup systems and endpoint security/EDR
Experience with Ubiquiti UniFi or comparable managed networking platforms
Experience using PowerShell or other command-line administration tools

Career Path: How Youll Grow

Level 2 isnt intended to be the end of the technical road at Systech. Youll work with experienced Systems Engineers and other technical staff and gain exposure to infrastructure projects migrations deployments advanced troubleshooting and the reasoning behind how environments are designed and implemented.

Systech provides paid training time access to online technical training resources and opportunities for company-paid industry certifications.

Our technical career path is straightforward:

Career path describes typical progression; it is not a promise of promotion a position or a pay increase. Senior Technician is a distinct technician-track role; moving to Systems Engineer depends on demonstrated engineering capability and is possible from Level 2 or Senior Technician.

Help Desk Technician Level 1 Help Desk Technician Level 2 Senior Technician (Level 3) Systems Engineer

Advancement isnt based simply on time in the position. As your technical depth judgment and independence grow so can your technical responsibilities.

Working at Systech

What We Expect From Each Other

Technical skill matters here. So does curiosity accountability communication teamwork coachability and reliability.

Youll be expected to take ownership of your work document it properly ask for help when appropriate share technical knowledge with Level 1 technicians and receive and apply feedback professionally.

Youll also need to be dependable. Our Help Desk operates from 8:00 a.m. to 5:00 p.m. and clients can need us the minute we open. Being on time ready to work and communicating appropriately when something unexpected happens are basic expectations of the position.

We also have a sense of humor. Technology continues to provide material.

Screening & Conditions of Employment

Employment is contingent upon successful completion of required background checks and obtaining and maintaining CJIS clearance.

Systech Consulting does not provide employment visa sponsorship for this position.

Equal Opportunity & Accommodation

Systech Consulting is an equal opportunity employer. Employment decisions are made based on business needs job requirements and individual qualifications without regard to race color religion sex gender identity sexual orientation national origin age disability marital status veteran status or any other characteristic protected under federal state or local law.

Systech Consulting provides reasonable accommodations for qualified applicants with disabilities. Applicants who need an accommodation to apply or interview may contact our Human Resources department via email at .

Interested

This is an experienced technical position. Were looking for someone who already has strong IT fundamentals hands-on systems administration experience and the ability to troubleshoot complex problems in a business environment independently.

Your experience does not need to match our technology stack exactly. Strong technical knowledge transfers between platforms and well help you learn the specific tools and systems we use. What matters is that youre bringing the technical foundation experience judgment and problem-solving ability expected of a Level 2 technician.

If you can combine that technical capability with strong client communication and a desire to continue developing your skills wed like to hear from you.

Benefits

Paid Time Off

Required Skills:

Required Skills Strong ability to solve complex technical problems and challenges Excellent communication skills founded in being a good listener Advanced understanding of support tools techniques and how technology is used to provide services Advanced understanding of operating systems business applications printing systems and network systems Advanced diagnostic skills related to end-user hardware software and network devices Advanced experience and knowledge of Microsoft 365 Ability to type quickly and accurately while communicating with clients A deep desire to deliver an exceptional client experience Advanced knowledge of IT applications software and hardware Ability to communicate technical information clearly to technical and non-technical users Ability to keep up with and adapt to the fast-paced IT world Experience using a ticketing system RMM tool and PSA software Experience providing support through remote tools Experience handling technical service tickets Practical systems-administration experience across Windows Microsoft 365 identity networking and server or infrastructure technologies Working knowledge of TCP/IP subnetting DNS DHCP VLANs routing concepts NAT VPNs and wireless networking Ability to investigate unfamiliar technical issues without relying exclusively on scripted troubleshooting procedures Valid drivers license and the ability to drive to client sites Ability to produce complete and defensible documentation Ability to perform and document root cause analysis Preferred Skills Professional IT certifications such as CompTIA A Network Security Microsoft certifications ITIL ITSM or equivalent Microsoft 365 certifications Experience working for a Managed Service Provider or IT support business Client experience certifications such as Helpdesk Habits Experience mentoring junior technical staff Experience supporting project work Experience with Microsoft Entra ID Intune Azure virtualization platforms (Proxmox VMware ESXi Hyper-V) backup systems and endpoint security/EDR Experience with Ubiquiti UniFi or comparable managed networking platforms Experience using PowerShell or other command-line administration tools Career Path: How Youll Grow Level 2 isnt intended to be the end of the technical road at Systech. Youll work with experienced Systems Engineers and other technical staff and gain exposure to infrastructure projects migrations deployments advanced troubleshooting and the reasoning behind how environments are designed and implemented. Systech provides paid training time access to online technical training resources and opportunities for company-paid industry certifications. Our technical career path is straightforward: Career path describes typical progression; it is not a promise of promotion a position or a pay increase. Senior Technician is a distinct technician-track role; moving to Systems Engineer depends on demonstrated engineering capability and is possible from Level 2 or Senior Technician. Help Desk Technician Level 1 Help Desk Technician Level 2 Senior Technician (Level 3) Systems Engineer Advancement isnt based simply on time in the position. As your technical depth judgment and independence grow so can your technical responsibilities. Working at Systech What We Expect From Each Other Technical skill matters here. So does curiosity accountability communication teamwork coachability and reliability. Youll be expected to take ownership of your work document it properly ask for help when appropriate share technical knowledge with Level 1 technicians and receive and apply feedback professionally. Youll also need to be dependable. Our Help Desk operates from 8:00 a.m. to 5:00 p.m. and clients can need us the minute we open. Being on time ready to work and communicating appropriately when something unexpected happens are basic expectations of the position. We also have a sense of humor. Technology continues to provide material. Screening & Conditions of Employment Employment is contingent upon successful completion of required background checks and obtaining and maintaining CJIS clearance. Systech Consulting does not provide employment visa sponsorship for this position. Equal Opportunity & Accommodation Systech Consulting is an equal opportunity employer. Employment decisions are made based on business needs job requirements and individual qualifications without regard to race color religion sex gender identity sexual orientation national origin age disability marital status veteran status or any other characteristic protected under federal state or local law. Systech Consulting provides reasonable accommodations for qualified applicants with disabilities. Applicants who need an accommodation to apply or interview may contact our Human Resources department via email at Interested This is an experienced technical position. Were looking for someone who already has strong IT fundamentals hands-on systems administration experience and the ability to troubleshoot complex problems in a business environment independently. Your experience does not need to match our technology stack exactly. Strong technical knowledge transfers between platforms and well help you learn the specific tools and systems we use. What matters is that youre bringing the technical foundation experience judgment and problem-solving ability expected of a Level 2 technician. If you can combine that technical capability with strong client communication and a desire to continue developing your skills wed like to hear from you.

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