Help Desk Technician, 2nd shift Wright Patterson AFB, OH

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Clearance Level - Must Be Able to Obtain
Top Secret
U.S. Person Required
Yes
Travel Percentage
0%
Clearance Level - Must Currently Possess
Secret
U.S. Citizenship Required
Yes
Is Relocation Available
No

Job Description
We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. This position will provide first-line technical support to the DoD/DoW scientific research and engineering community utilizing High Performance Computing Modernization Program (HPCMP) assets ensuring timely and effective resolution of high-performance computing-related (HPC) issues.

This position is onsite at WPAFB Dayton OH
This position is 2nd Shift (3:30pm - 11:30pm) Sat-Wed but will train on 1st shift (Mon-Fri) for a few weeks

Key responsibilities are:
Provide front-line technical support via phone email or in-person for HPC-related hardware software and network issues.
Assist users with job submissions scheduling and monitoring on HPC systems.
Troubleshoot and resolve issues related to Kerberos authentication HPC system access storage systems and network connectivity.
Follow established procedures and guidelines for troubleshooting and resolving technical issues.
Diagnose and troubleshoot technical issues related to system authentication and access HPC batch and interactive job submissions and software utilization.
Perform password resets and provide basic accounts support for users.
Maintain accurate thorough records of support requests and resolutions using the Servicenow IT Service Management platform.
Collaborate with senior HPC staff to escalate and resolve complex technical issues.
Educate users on best practices for operating in a HPC environment.

Additional Qualifications/Responsibilities
Required Education Experience & Skills
High School Diploma and 4 years work experience or equivalent experience
Basic understanding of computer hardware software and networking concepts.
Strong problem-solving and communication skills.
Experience with Linux Windows and Mac operating systems.
Ability to work well under pressure and manage multiple tasks simultaneously.
Customer-focused attitude with a desire to help others.
Willingness to learn and adapt to new technologies and procedures.
Willing to work second shift Saturday through Wednesday 3:30pm to 11:30pm


Preferred Education Experience & Skills
Associates degree in information technology or a related field plus two years experience in a HPC environment.
CompTIA Linux and Security or equivalent certifications.
Experience with Linux/Unix operating systems.
Familiarity with HPC scheduling systems (e.g. Slurm PBS).
Basic knowledge of parallel computing concepts and programming languages (e.g. MPI OpenMP).


Pay Information
Full-Time Salary Range: $51273 - $87164

Please note: This range is based on our market pay structures. However individual salaries are determined by a variety of factors including but not limited to: business considerations local market conditions and internal equity as well as candidate qualifications such as skills education and experience.