Help Desk Support Tech I
Job Location:
Minneapolis, MN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization including leadership and Principals while helping ensure reliable day-to-day technology operations across multiple office locations.
The Help Desk Support Tech I supports a broad range of hardware software and collaboration technologies including desktops laptops conferencing systems printers and Microsoft applications. This role also assists with onboarding workstation deployments troubleshooting and operational IT support for both onsite and remote employees.
This is a non-exempt fully onsite position based in the Minneapolis office and requires in-office attendance five days per week.
- Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.
- Troubleshoot and resolve hardware software printing peripheral and connectivity issues.
- Install configure and maintain desktop and laptop hardware operating systems and software applications.
- Support Windows 10 and Windows 11 devices in office and remote work environments.
- Provide support for docking stations monitors printers accessories and end-user equipment.
- Support Microsoft Teams conferencing and video conference room technologies.
- Assist with employee onboarding activities including workstation setup and technology orientation.
- Support users across multiple office locations and remote work environments.
- Escalate and coordinate resolution of complex technical issues as needed.
- Maintain accurate ticket documentation and follow established IT procedures and standards.
- Communicate technical information effectively to non-technical users.
- Participate in office visits or travel to other locations for project work or onsite support as needed.
- 36 years of Help Desk Desktop Support or related IT support experience.
- Associates degree or Bachelors degree in Information Technology Computer Science or related field preferred; equivalent experience will be considered.
- Experience supporting Microsoft O365 Teams OneDrive Adobe products Bluebeam Microsoft authentication technologies Teams VC Rooms docking stations and multiple office locations.
- Preferred experience supporting users in the Architecture Engineering and Construction (AEC) industry.
- Experience with virtual desktop technologies Autodesk Revit LogMeIn Freshservice or software license management is a plus.
- Strong troubleshooting communication customer service and organizational skills with the ability to support both technical and non-technical users.
Why Cuningham
At Cuninghamwebelieve the best work happens when people are supported challenged and connected. Whether collaborating across teams engaging with our communities or shaping meaningful design solutions webringpragmatic creativity and disciplined execution to every project and we support each other through it all.
We nurturean equitablework environment where curiosity is celebrated craft is valued and growth is a team thatbrings low-egoexpertiseand active leadership day-to-dayyoullwork on complex high-stakes projects that demand bold thinking and disciplined delivery.
Cuningham is an Equal Opportunity/Affirmative Action Employer and values the strength diversity brings to the workplace when combined with equity and justice. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity marital status age genetic information national origin disability military or veteran status.
About Company
Cuningham is an architecture, interior design, urban design, and landscape architecture firm. Together, we create enduring experiences for a healthy world.
