Help Desk Specialist IV (Manager)

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Operations Services LLC a Koniag Government Services company is seeking an experienced IT Help Desk Specialist IV (Manager) to support KOS and our government customer at Silver Spring MD. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching paid holidays paid Vacation paid sick leave and Functions Responsibilities & Duties may include but are not limited to:Supervises the day-to-day operations of the help researches and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are tracks and monitors problems to ensure resolution in a timely manner. Has authority for personnel actions and oversees most day-to-day operations of the group. Familiar with a variety of the fields concepts practices and procedures; understands and capable of executing the technical and support activities of support specialists. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of Experience Knowledge Skills & Abilities:BS/BA degree in a related area (or equivalent).If the candidate does not possess the identified degree for a BS/BA degree the candidate can substitute additional four (4) years of equivalent work experience related to the duties being performed under this contract.5 years of demonstrated experience managing Service Desk personnel experience in a similar environment.3 years of demonstrated experience performing the duties/responsibilities of Service Desk personnel in a similar training or experience in customer service techniquesWindows Endpoint Administration and management (CompTIA A) certification or Apple Device Support certificationITIL Foundations certificationHelp Desk Institute certification (HDI Support Center Director (HDI-SCD)) or equivalentMust be physically able to lift or move heavy objects (e.g. servers workstations network equipment large wall-mounted monitors large printers etc.).Security Requirement:Ability to obtain a Public Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352