Help Desk Project Coordinator

Position Title: Project Coordinator

Location: NW Indianapolis (Interactive Way)

Reports to: Help Desk Manager

Department: Help Desk

Direct Reports: None

Status: Full-Time Fixed-Term Contract (6 Months) Non-Exempt (Hourly)

Netfor provides business process outsourcing (BPO) services to for-profit not-for-profit and government organizations across Field Services Technical Support Customer Service Fulfillment and Staffing. The Help Desk team supports employees and client end users with technical issues service requests and the operational improvements that keep support delivery running smoothly.

The Project Coordinator supports the Help Desk department by coordinating projects and operational improvement initiatives from intake through implementation and closeout. This is a fixed 6-month contract role. The initial focus will be tracking existing Help Desk projects and preparing reports for the Help Desk Manager with the scope likely expanding into broader project coordination documentation and process improvement responsibilities as the engagement progresses.

This role requires strong attention to detail and comfort working in Excel since project tracking and reporting will be a primary and ongoing responsibility throughout the term.

• Coordinate Help Desk projects and operational improvement initiatives from intake through implementation and closeout including objectives scope milestones dependencies deliverables and success criteria.

• Maintain project plans task boards schedules status reports decision logs risk and issue logs and other project documentation in approved collaboration and work-management tools.
• Track project and operational metrics identify trends or gaps and prepare concise updates for Help Desk leadership and stakeholders.

• Facilitate project meetings prepare agendas and materials document decisions and action items assign owners and follow up to ensure commitments are completed.

• Partner with Help Desk leadership and technical teams to prioritize work coordinate resources identify dependencies and escalate schedule scope resource or service-impact risks.

• Coordinate communications training knowledge articles support procedures and readiness activities for technology deployments and service changes that affect employees or support teams.

• Support process standardization and continuous improvement across ticket handling escalation asset coordination onboarding and offboarding support documentation and service delivery workflows.

• Assist with vendor coordination purchase and invoice tracking project records and audit-ready documentation while protecting confidential company and employee information.

• Strong proficiency in Excel is required including comfort building and maintaining trackers reports and status summaries.
• High attention to detail and strong organizational skills; comfortable managing multiple projects and documentation streams at once.
• Prior experience in project coordination operations coordination or administrative support preferred; experience in a help desk technical support or IT services environment is a plus.
• Familiarity with project or task management and collaboration tools (e.g. Jira ClickUp or similar platforms).
• Strong written and verbal communication skills with the ability to facilitate meetings and prepare clear concise updates for leadership.
• Ability to handle confidential company and employee information with discretion.

• Accurate up-to-date project tracking and reporting delivered to the Help Desk Manager and Help Desk leadership on schedule.
• Meeting decisions and action items documented and followed through to completion.
• Risks and issues surfaced and escalated in time to avoid schedule scope or service impact.
• Increasing ownership of process standardization and improvement work as the 6-month term progresses.

• Reports directly to the Help Desk Manager.
• No direct reports.

This is an on-site role based at NW Indianapolis (Interactive Way) working closely with the Help Desk team.

Full-time Monday through Friday 8:00 a.m. to 5:00 p.m.

No travel required.

This is a fixed 6-month contract position. The assignment will end at the conclusion of the 6-month term unless extended renewed or converted at Netfors discretion based on business need at that time.

This job description represents core responsibilities but is not exhaustive. Duties responsibilities and activities may change as Netfors business priorities evolve.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Netfor Inc. participates in E-Verify.

Netfor Inc. will not sponsor applicants for work visas.