Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) W2 Contract

Help Desk Analyst ServiceNow Phoenix Local (Mostly Remote) W2 Contract

SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).

Hard requirements read before applying:

• Currently living in the Phoenix metro area current city must appear on your resume (the role is mostly remote but only local candidates are eligible no exceptions)
  
• Authorized to work in the U.S. without sponsorship now or in the future W2 only
  
• 1 year of help desk or troubleshooting experience
  
• Hands-on experience with ServiceNow (ticket management) this is a hard requirement
  

The work:

Technical support for the states ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries walking non-technical users through problem-solving triaging and escalating tickets in ServiceNow running data integrity reports documenting processes and supporting new-user orientation.

Details:

Monday-Friday 8:00-5:00 contract through late January 2027 start August 17 competitive hourly W2 rate in-person interview in Phoenix within a week of posting close HireRight background check and drug screening.

Apply with your resume showing your current city at the top. Position closes Monday August 10.