Help Desk Analyst III Engineering Applications
Job Location:
Birmingham, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Quanta Power Solutions brings together the industry-leading capabilities and resources of Quantas operating companies to deliver complete EPC solutions. Our integrated approach spans power generation battery energy storage renewables transmission substation and underground infrastructure from concept to commissioning we execute complex power infrastructure projects with the speed certainty and operational excellence our customers depend on.
At Quanta Power Solutions we are driven by a culture of safety integrity and disciplined execution and were building a team that shares that commitment.
- Provide Tier III technical support for end users engineering applications and enterprise systems.
- Troubleshoot and resolve complex software hardware network and application issues.
- Support engineering software including CAD GIS design modeling project management and related utility engineering applications.
- Install configure upgrade and maintain engineering software and licensing systems.
- Partner with engineering IT infrastructure cybersecurity and vendors to resolve technical issues and improve application performance.
- Perform root cause analysis and implement solutions to prevent recurring problems.
- Support workstation imaging software deployment user access management and endpoint administration.
- Create and maintain technical documentation knowledge articles and support procedures.
- Mentor junior support staff and serve as a technical resource for escalated issues.
- Participate in technology projects system upgrades and continuous improvement initiatives.
- Bachelors degree in Information Technology Computer Science Engineering or related field; equivalent experience considered.
- 5 years of experience in Help Desk Desktop Support Application Support or IT Operations.
- Strong understanding of engineering applications and workflows in utility power construction or infrastructure environments.
- Experience supporting CAD and engineering software such as AutoCAD Bentley MicroStation Autodesk products ArcGIS Primavera Bluebeam or similar platforms.
- Advanced knowledge of Windows operating systems Microsoft 365 Active Directory network troubleshooting and endpoint management.
- Experience supporting software licensing application deployments and vendor-managed solutions.
- Experience supporting electric utility transmission distribution or engineering organizations.
- Knowledge of Microsoft Intune SCCM Azure Active Directory and virtualization technologies.
- ITIL Foundation Microsoft or relevant technical certifications.
- Advanced troubleshooting and problem-solving skills
- Strong customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Collaboration across engineering operations and IT teams
- Commitment to continuous improvement and operational excellence
- Competitive Compensation
- Weekly Pay
- 401(k) Retirement Plan
- Holiday Pay
- Paid Time Off (PTO)
- Comprehensive Health Coverage
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
- Tuition Assistance
- Employee Discount Program
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.
We are an Equal Opportunity Employer including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.
Required Experience:
IC
About Company
Quanta has built the largest craft labor force in North America by uniting over 200 operating companies to tackle the most complex infrastructure challenges in the world.
