Help Desk Analyst I Engineering Applications
Job Location:
Birmingham, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Quanta Power Solutions brings together the industry-leading capabilities and resources of Quantas operating companies to deliver complete EPC solutions. Our integrated approach spans power generation battery energy storage renewables transmission substation and underground infrastructure from concept to commissioning we execute complex power infrastructure projects with the speed certainty and operational excellence our customers depend on.
At Quanta Power Solutions we are driven by a culture of safety integrity and disciplined execution and were building a team that shares that commitment.
- Serve as the first point of contact for technical support requests via phone email and ticketing systems.
- Troubleshoot and resolve basic hardware software printer network and connectivity issues.
- Support engineering and business applications including CAD GIS project management and productivity tools.
- Install configure and maintain desktop computers laptops mobile devices and peripherals.
- Assist with software installations updates and user account management.
- Document incidents service requests troubleshooting steps and resolutions within the ticketing system.
- Escalate unresolved or complex issues to senior analysts and specialized support teams.
- Support employee onboarding and offboarding activities including equipment setup and access provisioning.
- Contribute to technical documentation and knowledge base articles.
- Maintain a high level of customer service while meeting service level objectives.
- Associate degree in Information Technology Computer Science Engineering Technology or related field; or equivalent combination of education and experience.
- 1-3 years of experience in a Help Desk Desktop Support or Technical Support role.
- Basic understanding of engineering applications and workflows.
- Knowledge of Windows operating systems Microsoft 365 and hardware troubleshooting.
- Familiarity with Active Directory ticketing systems and remote support tools.
- Strong customer service communication and organizational skills.
- Experience supporting engineering utility construction or infrastructure organizations.
- Exposure to applications such as AutoCAD Bentley MicroStation ArcGIS Bluebeam Autodesk products or similar engineering tools.
- CompTIA A Network or other relevant technical certifications.
- Competitive Compensation
- Weekly Pay
- 401(k) Retirement Plan
- Holiday Pay
- Paid Time Off (PTO)
- Comprehensive Health Coverage
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
- Tuition Assistance
- Employee Discount Program
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion national origin or ancestry sex (including gender pregnancy sexual orientation and/or gender identity) age disability genetic information veteran status and/or any other basis protected by applicable federal state or local law.
We are an Equal Opportunity Employer including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application interview or hiring processes or to perform the essential functions of a position please contact us the Companys Human Resources department.
Required Experience:
IC
About Company
Quanta has built the largest craft labor force in North America by uniting over 200 operating companies to tackle the most complex infrastructure challenges in the world.
