Head of Product Design

Airwallex is the AI-native financial operating system for a real-time intelligent economy. More than 676000 businesses including McLaren Racing Qantas SHEIN and TikTok use us directly or through our platform partners to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. Were the regulated backbone behind global payments: not by accident but by design. A decade plus 85 licenses and a financial infrastructure spanning North America Europe the Middle East and Asia-Pacific.

Were co-headquartered in San Francisco and Singapore with more than 2300 people across 27 offices. We hire builders with founder-level energy people who move fast with good judgment dig in with real curiosity and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

Airwallex is looking for a Head of Product Design to lead our global team of product designers and leaders across Australia the UK the US and Singapore.

We are scaling quickly as a design organization one with a track record of building teams and sophisticated products across domains functions and geographies. The right candidate will have exceptional product taste and attention to detail and the ability to scale it across the org.

This role carries real organizational authority: a seat on the Global Leadership Team ownership of the product design budget and a design org that is a peer to product management and engineering.

• Lead a global team (40) across all product verticals: Spend Management Business Accounts Payments Billing Platform Growth and Design Systems.

• Continue to scale our product design organizations practice quality standards systems and culture globally.

• Continue to hire develop and retain a world-class design team and expand our SF-based design studio.

• Work closely with the CPO to share our product experience strategy.

• Own the design budget end to end: contractors tooling learning research travel and team building.

• Steward the design organizations three operating principles (below) and evolve them as the team grows.

• Taste all the way down. Exceptional product and UX judgment from strategy to the finest grain of the work: interaction patterns information architecture layout UX copy. You know how software should look work and feel to be powerful and scalable and you can articulate why in crit and move a team there. A generalist UX background with strong product sensibilities.

• A world-class hirer. You have a track record of personally attracting closing and calibrating exceptional designers and design leaders.

• Comfort with complexity. Youve worked in fintech or in a comparably complex product domain and know how to build products that handle that complexity gracefully.

• Leadership at scale. Youve managed senior design leaders across regions and timezones and run the people systems that make that work: calibration promotion and org design.

• Executive fluency. Comfortable operating in company-level planning cycles: OKRs headcount plans budgets and leadership-team collaboration.

Three principles guide our product design org. The right candidate will help carry them forward:

• Designers do design with other designers: We trust the user-centered design process and create space for designer-on-designer collaboration across domains. This is in addition to the natural collaboration between a designer and their product manager.

• Product design is a peer to product management: Our designers have the authority and responsibility for their work timelines and outcomes. Our design leaders support their designers in this and on stakeholder management with product management and engineering.

• Were always improving our skills: Design is a craft of behavioural and technical skills and possessing them is what makes us designers. We run bi-weekly lunch-and-learns fund a team learning budget and staff a Design Practice Lead to develop key skills on our teams.

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Director