Head of Marketing Technology (MarTech)

About the Team
Business Marketing at OpenAI helps companies understand adopt and realize value from intelligence at work. We believe our own marketing organization should demonstrate what changes when intelligence becomes part of the work: fewer manual handoffs faster learning better use of customer and product signals and more capacity for ambitious thinking.

Marketing Technology works across Marketing go-to-market Data Engineering IT Security and Product to define the systems agents data workflows and operating model that power modern marketing at OpenAI. The team has an opportunity to rethink marketing operations alongside the people building the models products and infrastructure shaping the future of AI.

About the Role
We are hiring a Head of Marketing Operations & Technology to build the most AI-enabled marketing operations organization in the world. You will own the systems infrastructure data and workflows that help Marketing operate with greater intelligence speed and impact. You will set the functions strategy decide what to build or buy and develop new capabilities where existing solutions fall short.

This role sits at the intersection of marketing technology data and AI. You will partner closely with Engineering Product Sales Growth and Revenue Operations while building a team of technical operators and builders who can turn ambitious ideas into dependable systems.

We welcome varied backgroundsfrom marketing operations leaders who have expanded the functions traditional boundaries to founders and builders of AI-native products growth infrastructure or internal platforms. What matters most is a deep understanding of marketing strong technical instincts and the ambition to imagine a fundamentally better way of working.

In this role you will:

• Define the vision strategy and operating model for Marketing Operations & Technology including how AI should reshape the function.

• Build and lead a team spanning marketing operations systems automation data and technical execution.

• Own the marketing technology roadmap deciding what to build buy integrate consolidate or retire.

• Establish core infrastructure across customer and account data identity segmentation campaign orchestration lifecycle management scoring attribution experimentation measurement and sales handoffs.

• Connect product usage customer engagement and enterprise buying signals so Marketing and Sales can identify and respond to demand.

• Build AI-enabled workflows and agents that connect research strategy creative development campaign execution optimization and learning.

• Partner with Engineering Data Product Security Privacy and IT to create trustworthy adaptable systems appropriate for OpenAIs scale.

• Improve how teams prioritize work run campaigns evaluate performance and make decisionsmeasuring success through customer experience pipeline speed experimentation data quality and organizational capacity.

You might thrive in this role if you:

• Have 12 years of experience in marketing operations marketing technology growth infrastructure revenue systems or an adjacent technical function including experience building or leading at meaningful scale.

• Understand CRM marketing automation campaign operations customer data lifecycle journeys lead management account-based marketing attribution reporting and funnel performance.

• Can engage deeply on APIs data models integrations automation AI workflows agents experimentation and system architecture.

• Have strong judgment about when to buy build or combine solutionsand have created a product platform workflow company or operating model that materially changed how people work.

• Use AI extensively and have firsthand experience building or experimenting with AI-powered tools workflows agents or applications.

• Can connect product-led adoption signals with B2B marketing and sales motions to drive team and enterprise growth.

• Can attract and lead technical talent while partnering effectively with engineers and specialists across the company.

• Bring strong judgment about privacy security customer trust data quality and human oversight.

• Are comfortable setting direction amid rapid change and combine a founders ambition with the discipline to make complex systems work in practice.

Workplace & Location
This role is based in San Francisco CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

Director