HCS Desktop Support Specialist Raleigh, NC

Your passion belongs at UNC Health. Join more than 56000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Responsible for the installation configuration management and support of all desktops portable computers and related peripherals over a multi-platform network. Ensures end-users productivity by providing problem solution. Participates in evaluating products in compatibility flexibility and ease of use including the design of application options with mainframe applications.

This position is based onsite at UNC Rex in Raleigh NC.

Responsibilities:

1. Assists in ensuring network security by enforcing passwords installing virus protection software encryption technology. Adheres to policies and procedures creating user-profiles administers files and folders security and storage capacity.
2. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
3. Participates in evaluating products in compatibility flexibility and ease of use including the design of application options with mainframe applications.
4. Performs installation and configuration of hardware and software applications.
5. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner based on user/organization needs.

Other information:
Education Requirements:
Associates degree in Computer Science Information Systems Management or related field (or equivalent combination of education training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If an Associates degree: No prior experience required.
If a High School diploma or GED: Two (2) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$21.62 - $31.07 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare Inc. d/b/a NC Health) a private fully-owned subsidiary of UNC Health Care System in a department that provides shared services to operations across UNC Health Care; except that if you are currently a UNCHCS State employee already working in a designated shared services department you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race color religion sex sexual orientation gender identity national origin age genetic information disability status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.