Guild Technology Support & Deployment Technician Grade 31 SY26-27

Guild Technology Support & Deployment Technician

Description: Technology Support & Deployment Technician 31

Report To: Director of IT Service Delivery
Location: Bolling

General Statement of Duties and Responsibilities:

Under general supervision provides technical support and deployment services for district technology devices classroom technology and related equipment. Prepares configures deploys replaces collects and maintains technology equipment across schools and district locations. Supports large-scale technology deployments and lifecycle initiatives while maintaining accurate inventory and asset records and providing responsive technical support to staff and students.

Duties and Responsibilities:

1. Prepares configures stages tests and deploys district-supported devices including desktops laptops
Chromebooks tablets peripherals and classroom technology.

2. Supports large-scale technology deployments refreshes replacements collections and other districtwide
device and technology initiatives.

3. Installs and configures operating systems applications device settings peripherals and other district-
supported technology in accordance with established standards.

4. Provides technical support and troubleshooting for hardware software classroom technology peripherals
and basic network-connected devices.

5. Coordinates the distribution collection replacement relocation and recovery of technology equipment
across schools and district locations.

6. Supports technology asset lifecycle activities including inventory assignment repair warranty processing
recovery surplus recycling and disposition.

7. Maintains accurate records related to device assignments inventory deployments repairs replacements
and other technology assets using district systems and tools.

8. Assists with maintaining organized technology inventory staging areas deployment supplies and equipment
storage locations.

9. Works collaboratively with Service Desk Network & Field Operations Enterprise Systems Technology
Strategy & Operations and school-based staff to coordinate technology deployments and resolve technical
issues.

10. Performs related duties of a similar nature as requested by the supervisor which are commensurate with the
position.

Qualifications:

Required:

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware software or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts drivers license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred:

• Experience supporting technology in a K12 educational environment
• Familiarity with Google Workspace ChromeOS Windows or Microsoft 365
• Experience with inventory or asset management systems
• Experience with device management inventory asset management or IT service management systems
• Familiarity with enterprise device enrollment configuration imaging or provisioning processes
• Basic understanding of networking and wireless technologies

Required Experience:

IC