Guest Services

The Seasonal Guest Services Representative plays a key role in creating a warm memorable and magical experience for visitors during the Holiday Season at Crocker Park. As part of the Guest Services team you will provide exceptional customer service while supporting various seasonal attractionsincluding the Guest Services Kiosk the Holiday Train and Santas Sleigh.

This role requires energetic friendly and outgoing individuals who enjoy interacting with guests of all ages helping visitors navigate the property and contributing to a festive and welcoming environment.

Essential Functions:

Guest Engagement & Customer Service

• Greet visitors warmly and provide outstanding service that reflects Crocker Parks reputation as a premier holiday destination.
• Assist guests with questions directions and general information regarding holiday events attractions and property amenities.
• Display a courteous respectful and professional attitude at all times fostering a positive guest experience.
• Address concerns with empathy and efficiency; escalate issues promptly when additional support is required.

Seasonal Attraction Operations

• Operate the Guest Services Kiosk providing information processing transactions (if applicable) and managing daily activity needs.
• Serve as a Holiday Train Driver safely operating the train and ensuring an enjoyable experience for riders.
• Assist with Santas Sleigh interactions helping guests with photos line management and overall experience coordination.
• Maintain cleanliness safety and organization of assigned areas throughout the shift.

Teamwork & Support

• Collaborate with fellow Guest Services Representatives and property management to ensure seamless daily operations.
• Support holiday programming special events and seasonal activities as needed.
• Communicate important guest feedback or operational concerns to supervisors promptly.

Other:

• Demonstrate the companys core values consistently.
• Complete all additional tasks projects and responsibilities as assigned by the supervisor or company.

Skills and Experience:

• Previous Guest Services hospitality retail or customer service experience preferred.
• Strong communication and interpersonal skills with the ability to engage guests in a friendly and positive manner.
• Energetic outgoing and enthusiastic personalityespecially when interacting with children and families.
• Ability to work effectively as part of a team in a fast-paced festive environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Must be reliable punctual and committed to providing exceptional service during peak holiday hours.
• Ability to stand walk or move for extended periods while assisting guests or operating attractions (including seasonal equipment like the Holiday Train) lift up to 15 pounds for event tasks work indoors/outdoors in colder weather and maintain availability for evenings weekends and holidays during the NovemberJanuary peak season.

Competencies:

• Demonstrates genuine care for guest experience and satisfaction.
• Engages guests clearly warmly and professionally.
• Works effectively with others in a high-energy collaborative environment.
• Handles busy periods changing tasks and diverse guest needs with ease.
• Brings energy enthusiasm and holiday spirit to every interaction.

Why This Opportunity is Exciting for You: We offer a competitive compensation package including:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health Dental Life Insurance and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Temporary Non-Exempt
• Location: Crocker Park
• Travel: N/A
• Reports To: Marketing and Event Assistant
• Direct Reports: N/A
• Decision Making Authority: The Seasonal Guest Services Representative exercises judgment in day-to-day guest interactions and operational tasks to ensure a positive safe and welcoming experience. This role has authority to make real-time decisions related to guest assistance queue and line management attraction operations and service recovery within established guidelines and training. Issues involving safety concerns policy exceptions guest complaints beyond standard resolution or operational disruptions must be escalated promptly to supervisory staff.

About Stark Enterprises: