Guest Services Representative

Responsible for proactively meeting greeting directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process vendor check-in conducts facility tours and performs Notary acts as well as other business services. Works closely with and manages Volunteers.

• Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
• Directs and checks in patients with Patient Access department using programs Epic Spark Excel CWS-Teletracking and Teletracking Bed Board.
• Performs business and concierge type services for patients guests and staff such as Notary assistance managing lost and found items receiving and routing dropped off mail Fed Ex and UPS items as well as personal belongings.
• De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints no-news issues thefts violence locked or lost cars dead batteries etc.
• Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore as well as assisting volunteers with flower gift and newspaper deliveries.
• Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore as well as assisting volunteers with flower gift and newspaper deliveries.
• Conducts facility tours for area students future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
• Verify direct and if needed plan shuttle transportation for incoming patients via Epic Web Exchange and Shuttle Tracker programs.

Education: High school diploma or GED required.

Experience: Two years related experience in customer service.

Other Minimum Qualifications: Must have excellent interpersonal skills hospitable personality calmness tact diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable accessible and occasionally available for an on-call basis.

Compensation Range:

Employee pay is based on a variety of factors including qualifications credentials education and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic