Guest Services Manager

We are pleased to announce a wonderful opportunity for a Guest Services Manager.

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff resolving guest problems or complaints and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies.

What will you be doing most days

Maintain a high level of guest satisfaction by overseeing the whole front office activities

Evaluate front-office team members performance while also hiring training encouraging teamwork and setting a high level of customer service standards

Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies

Address all guest complaints concerns or incidents in a polite timely and responsive manner

Create financial and operational strategies for the guest service department that are consistent with the hotels overall goals in the short and long term

What are the requirements for this position

High school diploma or equivalent certification required (GED)

3 years of previous experience working in the hospitality industry

2 years managing a team in a hospitality role or equivalent customer service role

Proven customer service experience with a strong guest-focused mentality

Possess excellent management skills communication skills and multitasking skills

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality OTO owns and operates a portfolio of upscale select service extended stay and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service operational excellence community service and sales marketing and revenue success.

Our company provides competitive pay and benefit programs including medical insurance options dental and vision insurance 401k with company match company provided life insurance tuition assistance paid time off paid holiday time travel discounts and more.

Revised 5/8/26

Required Experience:

Manager