Guest Services Agent (Night Auditor) (Full Time)
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- We are hiring immediately for a full time GUEST SERVICES AGENT (NIGHT AUDITOR) position.
- Location: AT&T Hotel and Conference Center - 1900 University Avenue Austin TX 78705. Note: online applications accepted only.
- Schedule: Full time schedule. Days may vary flexible days of the week 11:00 pm to 7:00 am. Further details upon interview.
- Requirement: Previous front office experience required.
*Internal Employee Referral Bonus Available - Fixed Pay Rate: $19.00 per hour.
Free meals uniforms and laundering service available at select locations.
We Make Applying Easy!Want to apply to this job via text messaging Text JOBto 75000and search requisition ID number1532348.
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
What makes FLIK clickOur people. The decisions actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent we encourage value and recognize their contributions.
We keep our people renewed excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.
Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services amenities and upsells products to the guests.
Essential Duties and Responsibilities:
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers credit travelers checks and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility services and amenities.
- Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM Guest Services manager or Manager on Duty.
- Perform other duties as assigned.
Associates at FLIK are offered many fantastic benefits.
Both full-time and part-time positions offer the followingbenefits to associates:Retirement PlanAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceVoluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates:MedicalDentalVisionLife Insurance/ADDisability InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be performed Remotely click here or copy/paste the link below for paid time off benefits information.
Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable : this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Required Experience:
Unclear Seniority
About Company
As the leading foodservice and support services company, Compass Group North America is a family of companies building experiences for all of our customers.
