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Guest Experience Manager

Pleasant Valley Baptist Church

Job Location:

Liberty, UT - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

Health insurance
401(k)
401(k) matching
Dental insurance
Tuition assistance

Position: Guest Experience Manager

Reports To: Executive Director of Operations

Status: Full-Time (40 hours/week)
Classification: Exempt

Position Summary

The Guest Experience Manager is responsible for creating and leading an exceptional culture of hospitality and first impressions at Pleasant Valley Baptist Church. This individual will oversee guest-facing ministries ensuring every person who visits PV feels welcomed valued connected and encouraged to take their next step in their spiritual journey.

The Guest Experience Manager provides strategic leadership direction and support to volunteer leaders and ministry partners serving in Guest Engagement ministries. This role develops systems processes and teams that create consistent high-quality guest experiences.

The ideal candidate demonstrates a vibrant relationship with Christ exceptional leadership abilities strong organizational skills and a passion for serving people. This position requires a highly relational leader who can build equip and inspire volunteer teams while advancing the mission and vision of Pleasant Valley Baptist Church.

This position requires PV Membership.

Essential Responsibilities
1. Lead the Churchs Hospitality and First Impressions Strategy

Develop and implement a comprehensive hospitality strategy that creates exceptional guest experiences from the parking lot to the worship center and beyond.
Evaluate and collaborate to continually improve all guest touchpoints ensuring a welcoming and engaging environment.
Champion a culture of hospitality among staff volunteers and ministry leaders.
Establish measurable goals and benchmarks for guest engagement retention and assimilation.
Work collaboratively with staff and ministry leaders to ensure consistent hospitality standards throughout the church.

2. Manage Guest Engagement Ministries

Provide leadership and oversight for all guest-facing ministries
Recruiting training coaching and developing volunteer leaders.
Utilize scheduling systems and ensuring adequate volunteer coverage.
Supporting ministry leaders in accomplishing ministry objectives.
Maintaining clear communication with teams.
Addressing operational needs and opportunities promptly.
Ensuring volunteers are equipped with the resources needed for success.

3. Lead Volunteer Recruitment Training and Development

Develop a year-round strategy for recruiting volunteers into guest engagement ministries.
Create and facilitate onboarding processes for new ministry partners.
Design and lead training events that strengthen hospitality skills and ministry effectiveness.
Identify mentor and develop future volunteer leaders.
Conduct regular team meetings and leadership development opportunities.
Foster an environment of encouragement appreciation and spiritual growth.

4. Manage Hospitality Operations

Oversee operational aspects of Guest Engagement ministries and hospitality environments.
Ensure all ministry spaces and hospitality stations are appropriately stocked and prepared.
Coordinate café operations supplies and ordering processes in partnership with volunteer leaders.
Manage departmental budgets and maintain appropriate accounting procedures.
Ensure ministry teams comply with church safety and emergency preparedness procedures.
Coordinate periodic training related to safety emergency response and guest care.

5. Serve as an Active Weekend Ministry Leader

Lead and provide visible support during weekend services and major church events.
Troubleshoot guest-related concerns and operational challenges.
Assist volunteers and ministry leaders in creating a seamless guest experience.
Ensure all guest-facing environments reflect excellence warmth and intentionality.

Qualifications & Skills
Spiritual Qualifications

Demonstrates a growing and vibrant relationship with Jesus Christ.
Supports and champions the mission vision values and leadership of Pleasant Valley Baptist Church.
Maintains a Christ-like attitude and demeanor in all interactions.

Leadership Qualifications

Proven ability to lead motivate and develop teams.
Strong interpersonal and relational skills.
Effective communicator both verbally and in writing.
Ability to manage multiple projects while maintaining attention to detail.
Strong organizational and administrative abilities.
Solution-oriented with excellent problem-solving skills.
Self-motivated and able to work independently.
Skilled at delegation and volunteer empowerment.

Technical Qualifications

Proficiency in Microsoft Office Suite and church management software/databases.
Ability to analyze data track ministry metrics and generate reports.
Experience managing budgets and ministry resources.

Education & Experience
Required

High school diploma or equivalent.
Minimum of three years of leadership hospitality customer service volunteer management ministry leadership or related experience.
Demonstrated experience leading teams and managing multiple priorities.

Preferred

Bachelors degree in ministry leadership business communications hospitality management or a related field.
Experience in church guest services hospitality volunteer management or ministry leadership.
Experience developing and implementing strategic initiatives.

This position has been designated as ministerial and is therefore exempt from federal and state employment laws including laws regarding wages hours and overtime pay.

Required Experience:

Manager

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