Guest Experience Coordinator

The Guest Experience Coordinator position exists to serve as the primary point of contact for more than 150 radio and podcast guests annually managing most of the scheduling communications hospitality travel itineraries VIP planning recording-day support reimbursements and other post-recording addition this position provides executive administrative support to the VP Audio including calendar management email monitoring travel planningEssential Duties/Responsibilities:Serves as single point of contact; coordinates guest scheduling; prepares itineraries; collect bios headshots consent forms; maintains guest files and VIP Registry; arranges hotels travel and meetings; hosts guests on campus; coordinates refreshments green room arrangements makeup schedules guest appreciation gifts; processes reimbursements and close-out activities; problem-solves and serves in other capacities as needed. Manages VP calendar; schedules recurring meetings; monitors executive email; prioritizes requests; coordinates travel; prepares itineraries briefing materials reports and correspondence; processes approvals; interfaces with Executive Offices and Office of the President; interacts and coordinates with Legal Guest Relations Events Family Ministries Facilities Security departments and more; maintains confidential information. Coordinates devotions Lunch and Learns Chief of Staff presentations department events room reservations catering AV support annual planning calendars and conference scheduling. Processes invoices Concur expense reports reimbursement requests expense reconciliations delegated approvals timesheets and leave requests. Coordinates incoming correspondence maintains contact databases supports ministry initiatives recognition programs and special assignments. Processes physical and electronic mail; monitors broadcast suggestions; maintains Outlook calendars; maintains Executive Cabinet calendar updates; manages VPs studio calendar manages complex guest schedules; arranges hotel accommodations; prepares travel documents and folders; registers for events; reconciles travel card expenses; maintains guest archive files; produces draft and final itineraries; coordinates NRB and other event attendance scheduling; maintains guest thank-you tracking; verifies hotel and makeup artist invoices; coordinates birthday recognitions; maintains hospitality inventory; supports recording-day operations for hosts and for guest(s) from arrival through departure approvals reporting executive coordination and other departmental Duties/Responsibilities:Assists with vice presidents schedule supporting his studio work arranging meetings and interacting with industry professionalsInitiates and manages VPs T&E reimbursement and follow-upInteracts with departmental staff about accounting budget and other regular proceduresDetermines prioritization of various requests for VPs timeSchedules guests for departmental devotionsArranges for team times including room reservation and food (if required)Helps VP with Christmas correspondencePerforms other duties as assignedWorking Environment/Physical Requirements:Professional office environment. Frequent use of computer systems. Regular movement throughout campus to host guests and coordinate meetings and QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core valuesPersonal Characteristics:Applies considerable initiative and independent judgmentMust be flexible with many individuals needing assistance on different projects and assignmentsA heart to serve visitors (including VIPs)Knowledge/Experience:Associates degree or equivalent experience required. Bachelors degree preferred. Minimum 3-5 years of progressively responsible experience in executive administration hospitality guest relations ministry operations event coordination or related environments. Experience supporting senior leadership strongly understanding of Focus on the Family mission philosophy values and objectivesSkills Abilities and Special Talents/Gifts:Exceptional interpersonal skills; executive-level discretion; hospitality orientation; advanced organizational skills; calendar management expertise; communication proficiency; project coordination; financial processing accuracy; emotional intelligence; independent judgment; ability to manage competing deadlines and represent ministry leadership Requirements:Adheres to FOF principles of stewardship by using time and available resources efficientlyPay Range: $21.37 to $25.12 per hourApplication Materials Required: Cover Letter Resume/CV*Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:Priority will be given to applications submitted by September 18 2026. However this posting will remain open until potential employee start date is October 12 2026Posting date: August 25 2026Un-posting date: ongoing until filledPosting contact email: