Group Rooms Coordinator | Full Time

Group Rooms CoordinatorOverview:Ensure that all Group bookings are handled and processed efficiently and correctly through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the departmentsday to :Review group blocks forcut offdate extensions andensuringthe group blocks are created and monitored correctly prior during and post the groups weekly group pick-up group arrivals lists daily for future arrival dates and no-show reports for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names and any special requests. Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify to the Reservations Manager and the Director of Revenue with the Convention Service Manager and Group Clients with group rooming lists reservation changes and group billing according to contract and email Group Commission Report after groups room type availability non-guaranteed reservationsdaily andcontact caller of reservation if needed. You will be responsible for canceling the reservation when and maintain group & transient room blocks. Ensure all reservations have correct billing and all other necessary competition rate analysis as in-house reservations calls from customers andOmniRezagents requesting on property assistance orany and allother calls pertaining to room Internet and FIT bookings availability and billing. Completing commission payment requests in completing all VIP and internal reservations communicating any issues to Reservation Manager in completing all fax and email outstanding Travel Agent Commissions for and charge for all no-shows cancelations and :Knowledge of four-diamond / four-star customer service standardsPrevious experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)Experience with Delphi Opera ORS and Opera PMS (strongly preferred)Previous experience using passkeynomadixcms andiMeetingplanner app (preferred)Proficient computer skills on Microsoft Office Excel and and professional communication detailed and able to maintain excellent organizational skills while working in afast to multi-task while working on up to 50-60 future groups.