Group Manager Client Services

Infosys is seeking a Group Manager - Client Services for its Media and Entertainment this role the individual will be responsible for driving strategic account growth executive client relationships and large-deal pursuits across a portfolio of Media & Entertainment accounts. The role will partner with Client Partners Delivery Leaders and industry stakeholders to accelerate revenue growth expand wallet share drive transformation programs and position Infosys as a trusted strategic partner. The person will review sales plans and pipelines support the unit BDMs by providing resources and navigating accounts to identify varied kinds of deals build internal consensus and priority and actively drive pursuits for larger proposals. The leader will also support and review proposal preparation outcomes and account plans by Client Partners and provide support in account operations on a need basis or during escalations.
Ensure account growth is achieved as per plan by reviewing strategy helping position Infosys strategically and strengthening its role as a trusted partner within assigned accounts. Usually the Group Client Partner leads a portfolio of $100M.

Role Description
Client relationship management and business development: manage client relationships build a portfolio up to $100M own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Own revenue growth profitability and client satisfaction targets across a portfolio exceeding $100M.
Lead large transformational pursuits contract negotiations and executive-level client engagements.
Drive account mining initiatives to expand Infosys footprint across business units services and technology domains.
Client delivery assurance: collaborate with delivery consulting and practice leadership teams to ensure successful execution value realization operational excellence and achievement of client business outcomes.
Account planning and governance: develop and execute comprehensive account strategies covering executive stakeholder mapping opportunity identification pricing strategy competitive positioning risk management and long-term growth objectives.
Advise clients on business transformation initiatives involving AI data cloud modernization customer experience and digital operating models.
Identify and shape strategic opportunities aligned with client business priorities and emerging industry trends.

About Infosys Media and Entertainment Industry
The media and entertainment industry is the digital fabric of our society creating incredible value for increasingly digital-native customers. Amid unprecedented disruption increasing complexity of processes systems and partnerships organizations must continue to evolve to deliver value and opportunity to all the societies they serve.
This means enabling the creation of compelling content enhanced broadcast and streaming services the provision of deep insights during live sports and high-quality customer experiences that delight across a diverse set of devices and form factors.
The industry is undergoing rapid transformation driven by generative AI hyper-personalization cloud-native platforms direct-to-consumer business models advertising technology evolution and the convergence of media gaming telecommunications and technology ecosystems.
Breaking down barriers is about increasing choice for customers in the face of new challenges to surpass their expectations and create incredible new products services and experiences.
To stand apart from the competition organizations must harness the value of their digital transformations overcome complexity and generate new capabilities to drive growth at scale. With an ever-evolving network of people processes systems and partnerships to manage its essential to find a deeply experienced ecosystem integrator to help connect everything.
Infosys helps Media and Entertainment organizations accelerate transformation through AI-first services cloud modernization data and analytics digital engineering customer experience cybersecurity enterprise platforms and managed services. By combining industry knowledge with scalable technology capabilities Infosys enables clients to improve operational efficiency enhance customer and audience engagement unlock new revenue streams and build future-ready digital ecosystems.
With a track record of delivering sustainable success at scale Infosys is a trusted partner for clients who are creating the digital fabric of society. Working in harmony with existing digital landscapes Infosys helps connect and augment capabilities for a powerful future-fit ecosystem.
To learn more about Infosys and see our ideas in action please visit us at Infosys

Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 16 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience
Demonstrated experience managing P&L revenue targets and executive business relationships within large enterprise accounts.
Strong understanding of Media & Entertainment industry segments including Broadcast Streaming Sports Publishing Digital Media Advertising Technology and Content Platforms.
Proven ability to lead large complex transformation programs and strategic client initiatives.
Demonstrated executive presence with the ability to influence negotiate and build credibility with senior business and technology leaders.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications
MBA degree or foreign equivalent and 14 years of experience
Knowledge of industry-specific go-to-market solutions
Good understanding of industry-specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Demonstrated success growing strategic enterprise accounts through consultative selling executive relationship management and large transformational engagements.

Success Measures
The successful candidate will be expected to:
Grow assigned portfolio revenue and profitability.
Expand executive-level client relationships and strategic influence.
Increase pipeline generation large-deal pursuits and conversion rates.
Drive account penetration and wallet-share growth across service lines.
Maintain high levels of customer satisfaction and delivery excellence.
Lead strategic client conversations around AI cloud data customer experience and digital transformation initiatives.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.