Global Workplace Services Manager, Events & Experiences

GAQ327R195

Databricks is one of the worlds fastest-growing data and AI companiesan industry leader transforming how organizations harness the power of their data. As we scale rapidly across the globe were seeking an experienced Global Workplace Services Lead with a focus on events & experiences to develop and drive the overarching strategy design and execution for events & experiences across our portfolio.

The Real Estate & Workplace Services (REWS) team operates at an extremely fast pace and we are in search of a leader with a startup mindset and fresh innovative ideas to help us scale our events & experiences programming effectively. You will be instrumental in transforming our offices into vibrant community hubs through high-impact programming that builds culture and connection. Youll also build scalable processes to support on-site business meetings & trainings off-site experiences for large hubs and departments and executive gatherings. We need a consistent scalable approach with a local lens to support our unique cultures in each location.

This role involves cultivating key relationships with third-party partners who are crucial to our expansion and growth. Youll also collaborate internally with Workplace managers our inclusion team ERG leaders executive admins our training teams and many more. The position reports directly to the AMER Workplace services leader with dotted lines to our Workplace leader over EMEA and APJ. This is a full-time in-office role based in San Francisco CA. Travel to critical hub locations is required to support the business and build the program.

The impact you will have:

• Global Experience Strategy: Define and execute a multi-region workplace experience strategy that drives office attendance fosters company culture and strengthens employee community. Include a comprehensive operational roadmap and timeline.
• Event Operations & Execution: Direct and be able to lead and liaise with local workplace specialists and outsourced teams the end-to-end planning and delivery for high-visibility workplace events including weekly happy hours monthly activations business meetings and trainings executive/board dinners product launch celebrations holiday gatherings and community activations; Command on-site physical events serving as the primary point of escalation to supervise and manage real-time staffing logistics and conduct troubleshooting to safeguard attendee safety and experience.
• Cross-Functional Collaboration: Partner closely with internal stakeholdersincluding Internal Communications People/HR Executive Assistants Corporate Marketing IT/AV Security food and beverage teams and local workplace leaders and specialiststo ensure seamless event delivery.
• Strategic Stakeholder management: Provide exceptional interpersonal negotiation and diplomatic capabilities to seamlessly collaborate with influence and align global cross-functional stakeholders and executive leadership teams.
• Global Standards & Playbooks: Develop standardized global playbooks service-level agreements (SLAs) and operational guidelines for local workplace teams to execute events consistently across regions.
• Vendor Management: Oversee global contracts and relationships with event production vendors catering teams and local event suppliers.
• Budget & Measurement: Manage and build a multi-million-dollar global experience budget. Establish key metrics (NPS or similar participation rates cost-per-attendee) to measure event impact connection and inform future programming.
• Technical Fluency: Approach process and procedure with technical competency utilizing event management platforms cross-functional collaborative tools (such as Cvent Asana Slack Zoom Epoch and mobile event applications) and AI to drive production timelines and organize project workforces and workflows.
• Mentor and Coach: Mentor and coach workplace specialists with a focus on events & experiences as well as outsourced team members to grow in the field and provide best in class experiences to the Databricks community.

What we look for:

• 812 years leading workplace experience experiential events or hospitality programs within a fast-growing global tech company.
• Strong background in planning and driving large-scale high-budget corporate events and multi-city experiential events on a global scale.
• Be well versed on in-office event execution and constraints.
• Demonstrated capacity to independently manage complex logistical operations with concurrent execution timelines.
• Deep experience in event production including technical/AV integration spatial planning and high-touch VIP white-glove service.
• Great communication skills and the ability to draft robust communications plans for events programs and operations.
• Proven organizational skills managing multiple work streams and projects
• Customer focused attitude - ensuring consistently high quality resolutions
• Experience working with a mix of outsourced partner teams vendors and FTEs.
• Experience with procurement contract management and review and vendor management.
• Experience with google suite.
• Experience with fresh service asana epoch programs preferred.