Global Software Support Engineer II

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

1. Analyze and collaborate to resolve Applied Materials equipment software application and systems issues of moderate complexity.Learn and investigate customers high value problem (HVP) systemic bug or software failures.

2. Provides customer software support via Software Ticketing system.

3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.

4. Create test and verify Software Change Notifications and Key Feature Procedures for product software.

5. Participates in developing customer focused feature documentation for external software features.

6. Participates and contributes in equipment software specification and design testing and documentation reviews as appropriate for customer requests.

7. Assists in training junior level engineers and detailed product operation.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Candidate should have a high level of motivation

Ability to self manage priorities and workload

Excellent communication skills written and verbal

Able to work with a diverse group of people in a team environment

Knowledge of Applied Material Equipment

Additional Information

Time Type:

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Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.