Global Security Systems Service Desk Analyst

Global Security Systems Service Desk Analyst

Location: Remote

Salary: $75000-$80000

The Global Physical Security Service Desk is responsible for safeguarding personnel facilities and assets across a global footprint. The Global Physical Security service desk supports and maintains enterprise physical security platforms including access control video surveillance and associated infrastructure ensuring high availability and operational reliability.

Position Summary:
The Global Security Systems Service Desk Analyst is a critical operational role responsible for ensuring the stability and performance of enterprise physical security systems. Acting as the central point of coordination this role manages service requests from intake through resolution performing advanced troubleshooting and orchestrating field responses when necessary.

This position requires a blend of technical expertise analytical thinking and service ownership and is ideal for experienced security systems technicians or integrators who are looking to transition from field work into a centralized global support and coordination role while still leveraging their handson expertise. Handson experience installing and commissioning physical security hardware (e.g. access control panels readers cameras cabling power supplies) in data centers or similar missioncritical environments is strongly preferred.

Required Qualifications:

35 years of experience in:

• Technical support systems analysis or security systems service operations roles
• Physical security systems (access control CCTV) or closely related technologies
• Proven experience in incident management triage and issue resolution
• Strong troubleshooting skills across software hardware and network connected systems.
• Ability to manage multiple concurrent incidents with competing priorities.
• Strong written and verbal communication skills with a customer first mindset
• Demonstrated ability to take ownership and drive issues through to completion.
• Experience working with ticketing systems (e.g. APEX Jira Service Management)
• Practical handson experience with physical/electronic security hardware including installation configuration and testing of access control and CCTV devices (e.g. controllers readers cameras cabling power mounting).

Preferred Qualifications:

• Experience supporting enterprise scale security environments (especially data center or other missioncritical facilities)
• Familiarity with ITIL practices (incident problem and change management)
• Experience coordinating or dispatching field service teams.
• Working knowledge of networking fundamentals (TCP/IP ports device communication)
• Experience working with vendors or third party service providers.
• Experience working with Data Centre co location service providers
• Prior field technician or installer experience with security systems in data centers critical infrastructure or large commercial environments.

If you are a dedicated people-oriented professional who is passionate about fostering a positive and inclusive workplace. Likes the opportunity to shape our employee experience and contribute to a culture where everyone feels valued. And if you thrive in a fast-paced environment and are eager to make a meaningful impact please click apply today!

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Securitas is committed to diversity equity inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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