Global LCMS Service Trainer ONSITE

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At SCIEX one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As part of SCIEX you will help to influence life changing research and outcomes while accelerating your potential. For more than 50 years we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team enabled by DBS that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Liquid Chromatography/Mass Spectrometry (LC/MS) Service Trainer is responsible for developing and delivering workflow-based LC/MS training programs that prepare the global service workforce to support current and emerging technologies. This role strengthens Field Service Engineer readiness by creating engaging technical training improving troubleshooting capability supporting new product introductions and partnering with Global Service Support teams to address field knowledge gaps. Strategically this position plays a critical role in building global service capability standardizing training practices accelerating field adoption of new technologies and ensuring service teams are prepared to deliver consistent high-quality customer support. The role has a direct impact on service productivity customer satisfaction and overall field effectiveness.

This position reports to the Director Service Training is part of our Global Service Support team and is ONSITE at our location in Marlborough MA.

In this role you will have the opportunity to:

• Develop and deliver LC/MS workflow training programs that enable Field Service Engineers to understand and support end-to-end customer workflows including sample preparation method development data acquisition processing and reporting.
• Create engaging learning experiences through instructor-led virtual and hands-on training that translate complex technical and workflow concepts into practical service applications.
• Strengthen field troubleshooting capabilities by training service personnel to diagnose and resolve issues across instrumentation software methods and customer workflows improving service effectiveness and customer outcomes.
• Design and maintain technical training curricula and learning resources including workflow-based exercises assessments job aids and digital learning content that support competency development and field readiness.
• Partner with Global Service Support teams to support new product introductions address field knowledge gaps and continuously improve service performance through effective training and knowledge transfer

The essential requirements of the job include:

• Bachelors degree (B.S. /B.A.) in Chemistry Science Medical Technology or equivalent experience with an emphasis on LC/MS or CE technology or workflows 3 years of hands-on experience with LC/MS systems including maintenance troubleshooting and customer support in a service applications or laboratory environment OR Associates Degree (A.S./A.A.S) in same fields and 5 years of experience.
• 1 years experience creating training materials and learning content such as curricula lab exercises workbooks assessments troubleshooting guides and digital learning resources
• Demonstrated experience supporting analytical workflows including sample preparation method setup instrument operation data acquisition data processing and results interpretation across LC/MS platforms.
• Experience developing and delivering technical training programs including instructor-led virtual and hands-on courses for engineers technical specialists or laboratory personnel.
• Proven ability to collaborate with cross-functional teams

Travel Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 15% travel which includes overnight stays. Travel will primarily be international.
• This position requires the ability to regularly lift move slide raise and/or place up to 40 lbs. unassisted. Ability to stand walk (prolonged) and sit; squat and kneel ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Hands-on experience with SCIEX OS software.
• Hands-on experience with Analyst software.
• Operational experience with SCIEX Triple Quad QTRAP and/or TripleTOF mass spectrometry platforms.

SCIEX a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range this role is $115000.00-$125000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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