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Geospatial Manager
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
About Civ Robotics
Civ Robotics develops geospatial automation solutions that help construction and solar teams complete layout work more accurately and efficiently. Our technology combines precision positioning software and automated field equipment to simplify repetitive tasks and help customers get more done on their job sites.
As we grow our presence in Texas were building a local support operation to provide customers with accessible training responsive technical support and reliable equipment.
About the Role
Were looking for a Geospatial Support & Operations Manager to help build our Houston support operation. Youll be a go-to resource for customers helping them get started with our systems understand the right workflows troubleshoot day-to-day issues and use our technology confidently in the field.
This role combines geospatial product knowledge customer training and support and day-to-day operational ownership. Alongside supporting customers remotely and on-site youll coordinate equipment readiness inventory shipments returns and replacements.
This is a great opportunity for someone who enjoys helping customers adopt technical products and taking ownership of a local operation as it grows.
What Youll Do
- Own day-to-day customer support. Help customers resolve questions and issues related to system setup positioning software workflows and equipment use. Keep customers informed and follow issues through to resolution.
- Deliver customer training and onboarding. Train operators and customer teams remotely and at job sites explaining how to set up operate and troubleshoot our systems in their daily work.
- Apply geospatial knowledge in the field. Help customers understand how our technology fits into their surveying positioning and construction-layout workflows and identify setup or operational issues that affect successful use.
- Coordinate advanced support and equipment replacements. Gather clear information about issues document troubleshooting steps and escalate mechanical or advanced technical problems to Engineering and Level 2 support. Arrange swaps or replacements when appropriate.
- Run the local support operation. Maintain organized equipment and inventory records track available and returned units and coordinate shipping receiving and customer deployment needs.
- Maintain equipment readiness and quality. Perform standard setup functionality and readiness checks using established procedures before equipment is shipped or provided to customers.
- Improve support processes and documentation. Maintain support records develop practical troubleshooting guides and training materials and help establish consistent operating procedures for the Houston location.
- Partner across the business. Work with Sales Customer Success Operations and Engineering to support customer handoffs equip customer-facing teammates to handle routine field tasks and share feedback that improves our products and service.
What Were Looking For
- Relevant experience with geospatial technology surveying GNSS/GPS positioning construction layout machine control or closely related technical products.
- Experience providing customer-facing technical support product training applications support or equipment onboarding.
- The ability to troubleshoot systematically distinguish setup or user-workflow issues from problems requiring advanced support and communicate clear findings to the right team.
- Strong communication skills and the ability to explain technical concepts to customers with different levels of experience.
- Excellent organization and follow-through with the ability to manage support requests equipment readiness inventory and daily operational priorities.
- A practical service-oriented approach: comfortable working independently supporting customers under pressure and taking ownership without needing a rigid process for every situation.
- Willingness to work on-site in Houston and travel to customer locations for training and support with a valid drivers license.
What Youll Get
- A high-impact role in a fast-growing robotics startup.
- Opportunity to shape customer experience and influence product roadmap through field feedback.
- Competitive salary performance-based incentives.
- Equity / stock options.
- Health dental and vision benefits.
Required Experience:
Manager
About Company
Civ Robotics delivers a range of construction layout tools and GPS layout tools for faster, safer layout on solar farms & earthwork.
