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Genesys Cloud Architect

Job Location:

Hartford, CT - USA

Monthly Salary: Not provided by the employer

Posted: 11 May 2026 (30+ days ago)

Application Deadline: 8 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Title: Genesys Cloud Architect Location: Hartford CT Springfield MA or Boston MA(Day 1 Onsite)
Client: Infosys Genesys Cloud Architect

Responsible for designing implementing and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice chat email messaging) IVR/ACD flows integrations and security.
Works closely with business and technical teams to deliver scalable reliable and compliant cloud contact center platforms.

Required Skills: Genesys Cloud CX Architect flows APIs & integrations SIP/VoIP omnichannel routing WEM (WFM/QM) cloud security.

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