Generator Service Technician, Generator Service Team

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Generation Service Technician has safety customer satisfaction and business responsibilities within data center operations. The person in this role is responsible for identifying troubleshooting diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. As both a technical expert and primary customer support liaison the Generator Service Technician is responsible for maintaining consistent communication with clients to ensure an exceptional customer experience while maximizing data center availability. All necessary tools and equipment will be provided by AWS.

NOTE: Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities
* Adhere to and promote all company safety protocols maintaining a clean organized and hazard-free work environment.
* Actively engage in accident prevention initiatives and contribute to ongoing safety improvement efforts to foster a culture of workplace safety
* Travel within an assigned region to designated sites and perform professional quality field service repairs consistent with company standards
* Keep Generator Service Manager continually apprised of current priorities to assist in answering customer questions and problems when necessary
* Action requests for procurement of needed materials to perform assigned duties
* Document detailed complete and correct descriptions of all repair operations performed
* Accurately record time expenses and mileage
* Lift up to 40 lbs; pushing and pulling a maximum force of 40 lbs
* Wear all Personal Protective Equipment (PPE) as required and provided by AWS

A day in the life
The Generator Service Technician has safety customer satisfaction and business responsibilities within data center operations. The person in this role is responsible for identifying troubleshooting diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

- 2 years of relevant work experience
- Experience in relevant work
- Can bend or twist the body into unusual positions while working
- Can use hands to manipulate small wires and objects
- Can walk on job sites in uneven terrain
- Can work at heights and from ladders

- 4 years of data center engineering experience
- Bachelors degree in Electrical Engineering Mechanical Engineering or a related field
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in data center engineering
- Can perform physical tasks all day without becoming overly tired

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NC Hamlet - 37.64 - 65.91 USD hourly