General Manager

About Bouldering Project

Bouldering Project is more than a climbing gymwere a community. Were driven by a shared belief: that climbing movement and connection should be accessible to everyone. From first-timers to seasoned climbers families to fitness enthusiasts and our own teammateswe create inclusive inspiring spaces where people move grow and belong. With world-class climbing yoga and fitness offerings and welcoming community spaces were proud to serve nine markets across the were just getting started.

About the Role

The General Manager is responsible for managing all aspects of operations programming and facilities of the Bouldering Project. The GM supervises the gyms management team supporting employees at all levels of the organization in their roles and responsibilities. The GM is responsible for the continued development improvement and implementation of the systems operations and safety procedures at the gym. It is of paramount importance that the GM establishes and maintains a culture of collaboration respect quality-obsession and safety among the gyms staff and community.

What Youll Do

• Lead and support the management team in running a high-performing inclusive and community-driven facility
• Oversee daily operations to ensure the gym is clean safe functional and aligned with industry and brand standards
• Manage the gyms budget and financial health including planning reporting and accountability across departments
• Develop and refine systems for operations customer experience risk management and staff communication
• Ensure exceptional customer service by aligning teams around consistent branding hospitality and community-building practices
• Foster a workplace culture rooted in collaboration respect inclusivity and continuous improvement
• Drive staff accountability and professional development through mentorship performance evaluation and ongoing feedback
• Collaborate across teamsincluding marketing events and programmingto deepen local impact and build community relationships
• Lead risk management efforts including safety policies emergency response incident oversight and insurance execution
• Serve as the primary point of contact for the Regional Director and Support Team aligning local strategy with broader company goals

What Youll Bring

Required Qualifications

• 13 years of experience in a General Manager or Assistant General Manager role
• Proven experience managing people operations and budgets
• Strong leadership communication and team-building skills
• Creative problem-solving abilities and high personal agency
• Strong organizational and project management skills

Preferred Qualifications

• Bachelors degree
• Experience in a retail or service-oriented environment
• Familiarity with climbing yoga or fitness operations is a plus

We know not everyone will meet 100% of the qualificationsif this role excites you we encourage you to apply.

Working at Bouldering Project

At Bouldering Project we aim to cultivate excitement for movement belonging and community. We lead by examplemaking our spaces and offerings accessible and welcoming to all. Our core valuesInclusive Quality-Obsessed Local at the Core and Growth-Orientedare expected to be demonstrated in both leadership and daily operations. These values guide how we build community deliver exceptional experiences and continually evolve together.

This role may require a flexible schedule including availability during evenings weekends or outside standard business hours depending on programming and business needs.

Compensation & Benefits

This is a full-time position. Compensation is based on experience and local market benchmarks.

• Full-time employees are eligible for the following benefits and perks:
• Medical dental and vision insurance
• 401(k) retirement savings plan
• Generous paid time off package including holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Free Bouldering Project membership for you and a plus one
• Discounts on gear merchandise and local retail partners
• A joyful supportive and respectful work culture

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgroundsincluding those with nontraditional career pathsto apply.