General Manager

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

Role Responsibilities

As General Manager you will:

Lead all daily operations of the center ensuring a safe clean and exceptional experience for pets clients and team members.

Recruit hire onboard coach develop and retain a high-performing team while fostering a positive accountable culture.

Create schedules that balance exceptional service with labor budget expectations.

Manage center payroll labor costs and staffing levels while ensuring timely payroll approval.

Drive financial performance by managing budgets reviewing operational reports monitoring key performance indicators and identifying opportunities for growth.

Oversee inventory management purchasing and vendor relationships to maintain appropriate supply levels.

Deliver outstanding customer service by resolving concerns building relationships with pet parents and ensuring consistent service excellence.

Ensure compliance with company policies and all applicable federal state and local employment and safety regulations including OSHA EEOC ADA and wage and hour requirements.

Conduct performance evaluations provide ongoing coaching and create development opportunities for team members.

Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.

Maintain the facility equipment and technology systems to provide a safe and welcoming environment.

Manage cash handling procedures deposits and financial controls.

Develop and execute local marketing initiatives community partnerships and social media engagement to grow the business.

Monitor the health safety comfort and well-being of every pet in our care.

Step in to support the team wherever needed and perform other responsibilities as assigned.

You Could Be a Great Fit If

Youre an experienced people leader who enjoys coaching mentoring and developing teams.

You have a strong operational mindset and know how to balance exceptional customer service with business performance.

You thrive in a fast-paced environment where every day brings new priorities.

Youre confident making decisions solving problems and managing multiple responsibilities simultaneously.

You build trust quickly with team members clients and business partners.

You have experience managing budgets labor payroll inventory and overall business performance.

You communicate effectively and professionally with people at every level of the organization.

Youre passionate about creating an outstanding experience for pets and the people who love them.

You lead by example and arent afraid to roll up your sleeves to support the team when needed.

This Role May Not Be a Fit If

This role may not be the best fit if you:

Prefer a role with limited responsibility for coaching accountability and performance management.

Prefer predictable routines over balancing multiple priorities throughout the day.

Are uncomfortable making difficult decisions involving staffing customer concerns or business operations.

Prefer working independently rather than collaborating with cross-functional teams.

Are uncomfortable working evenings weekends or holidays when business needs require.

Prefer an office-based role with limited physical activity as this position regularly requires walking the facility assisting the team and interacting with pets.

Are uncomfortable working around pet hair cleaning chemicals animal odors or occasional accidents.

Perks & Benefits

Quarterly bonus opportunities.

Medical Dental Vision Life Insurance and Short- & Long-Term Disability coverage.

401(k) with company match.

Generous Paid Time Off.

Discounts on Destination Pet services.

Career growth opportunities across the Destination Pet network.

A collaborative people-first culture with opportunities to make a meaningful impact every day.

Physical Requirements & Work Environment

Ability to work evenings weekends and holidays as business needs require.

Frequently lift up to 40 pounds.

Ability to stand walk bend climb stairs and remain active throughout the workday.

Comfortable working on computers point-of-sale systems and multi-line phone systems.

Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.

Comfortable working in an environment with exposure to animal dander pet waste cleaning products disinfectants and varying noise levels.

Other duties as assigned

If youre a servant leader who is passionate about people pets and building successful teams wed love to have you lead the pack at Destination Pet.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information age disability or any other characteristic protected by federal state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and doing so we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process please contact a member of our recruitment team.

At Destination Pet were all about creating a workplace thats bursting with diversity and inclusivity. We dont play favorites or judge folks based on skin color religion gender age disability or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So were throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack