General Manager

We are seeking a General Manager for a full time and direct hire role for one of our amazing and fast-growing home services partners in Central California. This is an onsite role.

You will be the senior brand-level operating leader for this branch and will oversee installation service repair sales customer experience and administrative functions for this home services company. This is a true General Manager role with business ownership and full end-to-end accountability for revenue margin costs EBITDA people culture and customer experience. This leadership role will be focused on results people and culture. You will be responsible for full P&L operational execution team leadership and growth strategy. You will run the business with a data-driven performance-oriented and people-centered approach. This is a hands-on operational leadership role with disciplined financial management and structured business cadence in a PE-backed environment. This role is not a warehouse manager role a functional operations-only role a plant or logistics-only leadership role a corporate or support role or a position for someone who just supports the business but does not run it.

Responsibilities:

• Own full brand-level P&L including revenue gross margin operating expenses and EBITDA.
• Own day-to-day operations across service installation repair dispatch scheduling warehousing and inventory.
• Lead the business to achieve profitable growth in sales & revenue quality not just volume growth.
• Lead and develop a leadership team across operations field office and support functions.
• Ensure compliance with OSHA DOT state licensing and local regulatory requirements.
• Partner with the companys leadership on long-term growth strategic planning and scaling initiatives.
• Develop and manage annual budgets forecasts and operating plans in partnership with the brand Controller and leadership.
• Manage the unit economics of the business which include service vs. installation mix job-level margins labor productivity material and vendor cost structure and overhead leverage.
• Run a structured business cadence including weekly KPI reviews monthly financial reviews and quarterly planning.
• Identify and actively pull the key levers that drive profitability and growth (pricing mix productivity cost structure capacity and execution quality).
• Ensure consistent execution of company standards for safety quality customer experience and brand reputation.
• Implement and continuously improve SOPs workflows and performance dashboards.
• Drive field productivity routing efficiency schedule density and first-time-fix performance.
• Build and maintain strong relationships with key customers builders vendors and partners.
• Be proactive to identify and remove operational bottlenecks impacting growth margin or customer satisfaction.
• Oversee fleet tools facilities and asset utilization.
• Partner with sales and field leadership to improve conversion rates average ticket to job value revenue mix and customer lifetime value.
• Establish and enforce pricing discipline and margins.
• Build a culture that has high standards is performance-driven is respectful and collaborative and is focused on continuous improvement and talent development.
• Drive a culture of commercial accountability across the organization and exercise independent judgment and discretion with respect to hiring promotion compensation recommendations discipline and termination decisions.
• Establish clear expectations performance metrics and accountability systems at every level.
• Ensure strong frontline leadership technician engagement and management bench strength.
• Maintain safety programs training and incident reporting.
• Oversee insurance risk mitigation and regulatory audits.
• Ensure compliance with all state and federal wage & hour laws meal and rest period requirements paid leave laws and recordkeeping obligations.
• Oversee periodic physical inventory counts and asset controls.
• Leverage ServiceTitan and other operating systems to drive execution visibility accountability and performance.
• Lead change management initiatives that improve results not just process.
• Standardize best practices while preserving strong local execution.

Requirements:

• 7 years of leadership experience running a business unit or multi-site operation in home services installation field-based service businesses construction building products or trade services environments.
• Experience in garage door overhead door glass & aluminum installation HVAC plumbing or similar trade services is a plus.

• Proven full P&L ownership with direct accountability for revenue margin costs and profitability.
• Strong understanding of field service or installation workflows job-level economics labor productivity and capacity management and safety and regulatory compliance.
• Demonstrated ability to run a business using KPIs and structured operating cadence lead managers and scale teams and drive both growth and margin improvement.
• High level of financial acumen with budgeting forecasting and performance management.
• Be able to clearly explain the business decisions and results simply and accurately.
• Experience in PE-backed or growth-oriented platforms is a plus.
• Experience with ServiceTitan operating system is a plus.
• Bilingual is a plus.
• Must be able to work across office warehouse and field environments.
• Must be able to travel between office locations and job sites as needed.

All qualified applicants will receive consideration for employment without regard to race color national origin age ancestry religion sex sexual orientation gender identity gender expression marital status disability medical condition genetic information pregnancy or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.