General Manager Operations

Position Overview
We are seeking an experienced restoration professional ready to step into a General
Manager role while remaining hands-on in the field when needed. This position is
responsible for leading daily operations ensuring quality and profitability developing
employees and maintaining high standards of restoration work.
The ideal candidate has strong technical restoration knowledge leadership ability
sound business judgment and the willingness to work alongside the team when the
situation requires it. This is a working GMsomeone who can lead from the office the
jobsite or wherever the business needs them.

Key Responsibilities

Lead and oversee daily restoration operations including water mold fire and
reconstruction projects.
Supervise and support Project Managers estimators technicians and
production teams.
Step into the field as needed to perform or direct advanced restoration work and
large-loss projects.
Evaluate losses develop scopes establish drying plans and determine
equipment labor and resource requirements.
Understand moisture mapping psychrometry drying science equipment
calculations electrical requirements containment and building environments.
Direct multiple crews and projects during high-volume or CAT events.
Ensure proper documentation photo logs moisture records equipment usage
and job reporting.
Maintain high standards for safety PPE property protection customer service
and workmanship.
Monitor project schedules labor equipment material usage job costs and
profitability.
Identify operational problems quickly and take ownership of the solution.
Recruit train coach and hold team members accountable to company
standards.
Conduct quality-control inspections and ensure projects are completed properly
and profitably.
Resolve escalated customer issues and maintain strong customer relationships.
Ensure compliance with company procedures IICRC standards safety
requirements and applicable regulations.
Use technology CRM estimating documentation and project-management
systems to improve efficiency and accountability.
Provide ownership with clear reporting on operations staffing project
performance profitability and opportunities for improvement.


Qualifications

3 years of professional restoration experience; advanced water damage
experience strongly preferred.
Strong working knowledge of IICRC S500 and S520 standards.
IICRC ASD certification preferred; additional certifications are a plus.
Demonstrated knowledge of moisture meters thermal imaging psychrometry
dehumidification air movement drying calculations and moisture
documentation.
Experience with large-loss commercial or complex restoration projects
preferred.
Ability to read floor plans and blueprints and develop effective drying strategies.
Strong leadership communication organization and problem-solving skills.
Self-driven detail-oriented accountable and capable of working independently.
Comfortable using technology mobile devices estimating software and project-
management systems.
Valid drivers license and ability to travel or respond to emergency situations.
Physically capable of performing restoration work including lifting 50 pounds
working in confined spaces and extended periods of standing walking bending
kneeling and climbing.


Compensation

Competitive base salary with an incentive-driven compensation structure tied to
operational performance profitability and company objectives. High-performing
candidates have the opportunity to earn $100K in Year One.


This is an opportunity for a proven restoration professional to become a
leadernot leave restoration behind.