General Manager (NYC locations)
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Magnolia Bakery the worlds most famous bakery opened its first location on a quiet street corner in the heart of New York Citys West Village in 1996. From then to now Magnolia Bakery has been cherished for its fresh-made classic American baked goods and warm inviting atmosphere.
Today Magnolia Bakery operates locations throughout New York City Los Angeles and Chicago serves guests nationwide through its direct-to-consumer shipping business and has a growing international presence across the Middle East and Southeast Asia. Building on nearly three decades of iconic brand recognition Magnolia Bakery has entered an exciting new chapter of growth through U.S. franchising expanding its footprint into new markets while continuing its thoughtful global expansion. This strategic growth allows more communities to experience the bakerys signature hospitality and timeless desserts while preserving the quality and neighborhood charm that have defined the brand since 1996.
Position Summary
The General Manager leads the team with a unique ability to direct motivate and develop their managers and staff ensuring the highest quality food and service building a team that promotes the Magnolia brand while providing an exceptional customer experience and drives store performance. The GM operates their store with complete personal accountability.
Brand Introduction
Founded in New York Citys West Village in 1996 Magnolia Bakery is known worldwide for its classic American baked goods warm hospitality and iconic desserts. Today the brand operates locations across major U.S. cities offers nationwide delivery and continues to grow internationally through strategic expansion and franchising bringing its signature bakery experience to new communities while preserving the charm and quality that made it famous.
Position Summary
The General Manager is responsible for the overall success of the bakery by leading and developing a high-performing team delivering exceptional guest experiences driving operational excellence and achieving financial results. This leader builds a culture rooted in service teamwork innovation and wholehearted leadership while coaching recognizing and developing managers and team members to reach their full potential.
Our SWEET Values
- Service We put our guests and each other first.
- Wholehearted We lead with care integrity and authenticity.
- Enterprising We embrace innovation and continuous improvement.
- Extraordinary We strive to exceed expectations every day.
- Together We succeed through collaboration trust and mutual respect.
Leadership & Team Development
- Lead coach and develop a high-performing team of managers and hourly team members by creating a culture of accountability engagement continuous learning and growth.
- Recruit onboard train andretaintalent while building a strong leadership pipeline through coaching mentoring succession planning and opportunities for career growth and internal promotion.
- Provide ongoing performance feedback recognition and development support while addressing performance concerns through fair and consistent accountability practices.
- Model and reinforce the bakerys SWEET Values by fostering an inclusive collaborative environment where team members feel valued empowered and inspired to deliver exceptional guest experiences.
- Partner with managers to ensure effective execution of training programs operational standards and new initiatives while promoting teamwork operational excellence and a guest-first mindset.
Operational & Strategic Responsibilities
- Oversee daily bakery operations ensuring consistent execution of company standards policies procedures and brand expectations.
- Manage production schedules inventory and product quality to deliver fresh high-quality products while minimizing waste.
- Partner with BOH teams to ensure consistency in recipes food safety operational standards and production with FOH team for guest service productqualityand food safety.
- Ensure compliance with food safety sanitation health department workplace safety security and applicable labor requirements.
- Maintain a clean safe and inviting bakery environment by ensuring facilities equipment merchandising and product displays meet brand standards.
- Analyze business performanceidentifyopportunities for improvement and implement action plans that drive sales profitability productivity and exceptional guest experiences.
Financial Responsibilities
- Own the bakerys financial performance including sales profitability labor costs food costs and controllable expenses.
- Analyze financial reports and key performance indicators to make informed business decisions and driveimprovement.
- Ensureaccuratecash handling reporting audits inventory controls and compliance with company financial standards.
Skills & Abilities
Leadership Skills
- Talent development and coaching including managers
- Performance management and accountability
- Team building and succession planning
- Decision-making problem-solving andchangeleadership
Technical Skills
- Proficiencywith Microsoft Office POS systems and scheduling platforms
- Experience with inventory management and operational systems
- Knowledge of food safety standards and practices
Communication Skills
- Clear effective verbal and written communication
- Active listening and ability to provide constructive feedback
- Strong guest service and relationship-building skills
- Ability to collaborate effectively with team members managers and cross-functional partners
- Ability to communicate expectations priorities and business goals with clarity
Qualifications
- 35 years of experience leading retail or food service operations in a general management capacity.
- Experience leading teams of 20 or more employees.
- Demonstrated success developing leaders and promoting talent internally.
- Food Safety Certification (or ability to obtainbefore training period ends).
Compensation
The salary range for this position is $75000 - $105000 annually. Placement within this range will be based on a variety of factors including relevant experience skills qualifications education and business needs. Magnolia Bakery is committed to providing fair competitive and equitable compensation. Final offers are determined based on the unique qualifications of each candidate and may vary from the posted range where permitted by applicable law.
Benefits
Magnolia Bakery offers eligible salaried team members a competitive benefits package that may include medical dental and vision coverage 401(k) paid time off paid holidays life and disability insurance employee assistance resources professional development opportunities and employee discounts. Benefits are subject to eligibility and plan provisions.
Acknowledgment
We are committed to attracting developing and retaining a diverse workforce and providing equal employment opportunities to all qualified applicants and employees. Magnolia does not discriminate on the basis of race color religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other legally protected status. Upon hire Magnolia will verify employment eligibility through the federal E-Verify system in accordance with applicable law.
Required Experience:
Director
About Company
Classic American baked goods and desserts like our world famous banana pudding, cakes and cupcakes. Order them online to ship nationwide or pick up in store.
