General Manager

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

• Own the overall performance and day-to-day operations of the center.
• Understand monitor and actively manage key center KPIs including sales conversion membership growth retention/attrition labor events and other financial and operational metrics.
• Develop and execute action plans when center performance falls below expectations.
• Deliver an exceptional member experience and build strong relationships with KidStrong families.
• Ensure KidStrong brand operational safety cleanliness and facility standards are consistently maintained.
• Ensure daily weekly and monthly center tasks are completed through effective delegation follow-up and accountability.
• Manage center-level employee issues and maintain appropriate documentation in accordance with company policies.
• Create and manage staff schedules based on center demand programming needs labor targets and team availability.
• Schedule promote and drive participation in KidStrong events including camps parties and special events.
• Maintain a visible and engaged leadership presence during key center operating hours.
• Typical schedule includes four weekday shifts and one weekend shift with hours based on the needs of the business.

• Own center-level sales performance and consistently work toward established membership and revenue goals.
• Ensure timely and consistent lead follow-up through the Centers CRM.
• Personally participate in lead follow-up call drives trial conversion membership sales and event booking.
• Train coach and hold team members accountable for their contribution to sales and lead-management expectations.
• Ensure online inquiries and self-sign-up opportunities are followed through to completion.
• Monitor trial-to-membership conversion and implement strategies to improve conversion performance.
• Own member retention efforts and proactively address cancellation risks member concerns and attrition trends.
• Build relationships within the local community and identify partnerships and events that generate awareness leads trials and memberships.
• Regularly evaluate sales performance and adjust tactics to achieve center goals.

• Build and maintain a high-performing positive and accountable center culture.
• Set clear expectations and consistently hold team members accountable for performance and behavior.
• Foster a coaching culture where feedback is timely direct constructive and focused on continuous improvement.
• Recruit interview hire onboard train manage and evaluate center team members.
• Ensure all required employment documentation training and certifications are completed.
• Continuously assess Coach performance based on KidStrong Coach DNA class quality member experience and established performance standards.
• Provide regular feedback coaching recognition and corrective action when necessary.
• Develop team members and identify opportunities for increased responsibility and advancement.
• Manage and support ongoing professional development through LearnUpon and other KidStrong training resources.
• Lead regular center staff meetings focused on culture development productivity programming sales and performance.
• Communicate professionally and effectively with center staff and leadership through approved communication platforms.
• Attend required leadership meetings training sessions and development opportunities.

• Coach approximately 510 hours per week or as required by business needs.
• Deliver KidStrong curriculum focused on Brain Physical and Character development for children approximately 15 months through 11 years old.
• Create positive engaging interactions with students and families before during and after class.
• Understand the why behind the KidStrong curriculum and communicate it clearly to coaches and families.
• Model exceptional coaching standards and ensure consistent implementation of KidStrong programming.
• Use KidStrong systems and applications to accurately record attendance awards and other required information.
• Maintain the physical ability to work in an active environment including moving throughout the center and lifting or moving equipment weighing up to approximately 25 pounds.

• Membership growth and net member count
• Lead response and follow-up
• Trial booking and conversion
• Sales performance
• Member retention and attrition
• Event and ancillary revenue
• Labor management and staffing
• Coach quality and development
• Member experience and satisfaction
• Center cleanliness and operational standards
• Completion of required administrative responsibilities
• Team engagement accountability and performance
• Execution of company initiatives and leadership direction

• Previous management and team leadership experience required.
• Demonstrated ability to lead teams manage performance and achieve measurable business results.
• Sales membership fitness hospitality retail or other customer-facing business experience strongly preferred.
• Experience working with or coaching children ages approximately crawling11 years preferred.
• Passion for working with children and families is essential.
• Ability and willingness to have direct conversations regarding performance accountability and customer concerns.
• Strong organizational time-management and problem-solving skills.
• Comfortable working in a goal-oriented and KPI-driven environment.
• Ability to learn and effectively use Google Workspace Microsoft platforms and other business systems.
• Experience with GloFox Podium Slack HubSpot or similar platforms preferred but not required.
• Working knowledge of exercise techniques physiology and body mechanics preferred.
• Must achieve KidStrong Coach Certification and complete all required KidStrong training.
• CPR certification required or must be obtained within the required timeframe.

• Takes responsibility for center results and follows through on commitments.
• Identifies problems and proactively develops solutions.
• Holds self and others accountable to established expectations.

• Establishes and maintains high standards for performance customer experience coaching cleanliness and professionalism.

• Creates and embodies a positive high-performing culture.
• Takes initiative and leads from the front.

• Sets the standard through actions effort attitude and consistency.

• Remains focused on center goals and measurable outcomes.
• Creates action plans and follows through until results are achieved.

• Communicates expectations clearly and confidently.
• Upholds KidStrong values and provides direction during challenging situations.

• Effectively transfers knowledge and develops others.
• Invests in the growth and success of team members.

• Communicates tactfully and respectfully.
• Responds effectively under pressure.
• Accepts responsibility for actions and decisions.
• Consistently follows through on commitments.

• Actively seeks receives and implements feedback.
• Responds to constructive feedback professionally and without defensiveness.
• Demonstrates measurable improvement when performance gaps are identified.
• Remains open to different perspectives and approaches.
• Maintains a growth mindset and views challenges as opportunities to improve.

• Prioritizes responsibilities and develops realistic action plans.
• Establishes goals deadlines and clear expectations.
• Uses time and resources effectively.
• Effectively delegates responsibilities while maintaining accountability for outcomes.

• Communicates clearly professionally and persuasively.
• Listens actively and seeks clarification when necessary.
• Communicates difficult or corrective feedback effectively.
• Writes clearly and professionally across email messaging reports and other business communications.

• Builds a collaborative positive and accountable team environment.
• Supports team success while maintaining individual accountability.
• Builds morale and alignment around center goals.
• Addresses conflict and performance issues promptly and professionally.

• Responds effectively to changing business needs and priorities.
• Makes sound decisions in a fast-paced environment.
• Embraces innovation feedback and continuous improvement.

KidStrong is a private child development training center focused on brain physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to KidStrong Corporate.