General Manager

General Manager Des Moines IA

Clean Response the Twin Cities premier independent restoration contractor has an opportunity for our newest expansion in the Des Moines IA market!

We are looking for a dedicated and driven professional whoacts with integrity values the importance of being a team player and strives for excellence in all that they are seeking a General Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. Youll oversee operations drive financial performance lead a strong team and help scale the business.

Operations Leadership

• Oversee daily operations across mitigation cleaning and reconstruction
• Ensure projects run efficiently safely and on schedule
• Track and improve key metrics like cycle times margins and customer satisfaction
• Implement systems and processes to support growth
• Manage water mold fire and storm damage projects from start to finish.
• Schedule crews and coordinate subcontractors when needed.
• Maintain excellent communication with customers insurance adjusters and property managers.
• Estimate jobs and prepare project documentation.
• Ensure compliance with IICRC standards and company procedures.
• Recruit train and mentor field personnel.
• Help grow the business through exceptional customer service and operational excellence.

Financial Oversight

• Manage budgets forecasting and overall financial performance
• Improve job costing and ensure projects hit margin goals
• Report on performance and identify areas for improvement

Team Leadership

• Start up the new office and hire team
• Lead and develop department managers and staff
• Build a culture of accountability teamwork and customer focused
• Support hiring retention and employee development

Growth & Strategy

• Partner with ownership and C-suite on business growth and expansion plans
• Identify opportunities to improve operations and increase revenue
• Build relationships with clients vendors and referral partners

Customer Experience

• Ensure a high level of service across all projects
• Maintain a strong reputation within the community

What Were Looking For

• 5-7 years of leadership experience in restoration construction or related industry
• Familiarity with Des Moines restoration market and strong relationships with industry stakeholders.
• Experience leading teams in a fast-paced environment
• Solid communication and problem-solving skills
• Ability to drive results while building a strong team culture
• Restoration industry experience required.
• Management or supervisory experience required.
• IICRC Certifications (WRT ASD AMRT FSRT etc.) strongly preferred.
• Xactimate experience is a plus.
• Ability to manage multiple projects simultaneously.
• Excellent communication and organizational skills.
• Valid drivers license with a clean driving record.
• Ability to lift 50 pounds.

Preferred:

• Degree in Business Construction Management or related field

Schedule & Work Environment

• Full-time on-site role
• Occasional after-hours availability for emergency response situations
• Fast-paced team-oriented environment

Benefits:

• Medical insurance
• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance

Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race Religious Creed Color National Origin Ancestry Physical or Mental Disability Medical Condition Genetic Information Marital Status Sex Gender Gender Identity Gender Expression Sexual Orientation Military or Veteran status.

Required Experience:

Director