General Manager, Contract Logistics

Position: General Manager Contract Logistics

Compensation: $170000 - 190000 Annually

TheGeneralManager Contract Logisticsis responsible for operational oversight of a large/complex contract logistics site or group of closely related sites with full accountability for safety service financial performance and employee engagement. They ensure delivery of contractual obligations while driving operational excellence scalability and sustained performance. They coach site leaders and frontline teams execute operational strategies and lead continuous improvement initiatives that drive productivity quality cost and service outcomes. They build strong relationships with customers employees and internal partners to support stability growth and long-term value creation.

Responsibilities:

• Provide overall leadership for site operations ensuring contractual financial safety and service commitments are achieved.

• Lead and align site leadership teams to drive consistent execution and operational discipline.

• Translate strategic objectives into executable site-level operating plans.

• Ensure facilities operate in a clean organized safe and compliant manner including adherence to 5S principles.

• Own site-level Profit and Loss (P&L) responsibility including labor operating expenses and cost optimization initiatives.

• Lead workforce planning volume forecasting and capacity management to align resources with demand.

• Monitor financial and operational performance identify trends and variances and implement corrective actions.

• Sponsor and govern site-level capital investment and improvement initiatives.

• Establish and govern site performance management systems aligned to safety quality delivery cost and productivity.

• Lead data-driven operational reviews and ensure consistent use of dashboards and KPIs.

• Sponsor and prioritize continuous improvement initiatives using LEAN Six Sigma and structured problem-solving methodologies.

• Ensure improvements are sustained through standard work training and operating discipline.

• Serve as the senior operational leader for customer relationships at the site level.

• Lead executive-level customer reviews performance discussions and strategic planning sessions.

• Partner with customers to identify operational enhancements scalability opportunities and long-term improvements.

• Lead coach and develop site leadership teams and high-potential talent.

• Establish succession plans and leadership development pathways.

• Drive a culture of accountability engagement and continuous improvement.

• Ensure consistent application of performance management coaching and employee relations practices.

• Champion a strong safety culture and ensure compliance with all regulatory and company requirements. Maintain accountability for safety performance quality standards and risk mitigation.

• Ensure audits corrective actions and compliance activities are executed and sustained.

• All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: High School Diploma or General Education Development (GED)/equivalent required; Undergraduate degree (or higher) in Supply Chain Management Business or a related field from an accredited college or university preferred.
• Certification / Licensure: Lean/Kaizen/Six Sigma certifications preferred.
• Experience: 7 years progressive experience leading third-party logistics (3PL) or contract logistics operations for large/enterprise customers.
• Proven ability to lead large diverse and distributed teams and manage complex logistics operations in a high-volume preferably multi-site environment.
• Prior experience engaging with customers directly to conduct business reviews resolve escalations/conflicts and participate in the contract renewal/negotiation process.
• Strong functional knowledge of Warehouse Management Systems (WMS) Enterprise Resource Planning (ERP) and reporting/data tools.
• Excellent team leadership development and coaching/performance management skills.
• Excellent analytical problem-solving and decision-making skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical:Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment:Comfort commuting to/from and working in a 100% on-sitesetting (listed in this posting) with travel for related meetings events and client engagements (up to 30%).

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