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GCP System Engineer
Job Location:
Job Location:
Issaquah, WA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 June 2026 (30+ days ago)
Posted:
Application Deadline:
27 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: GCP System Engineer - AI Contact Center
Location: Issaquah WA
Work Model: Hybrid (3 Days Onsite per Week)
Interview Process
- 2 Video Interview Round.
- Final-Face-to-face interview.
Required Skills and Experience
- 12 years of hands-on experience in a System Engineering or CTI/Telephony-focused role within a Contact Center environment.
- Direct experience with the technical configuration of Google Contact Center AI (CCAI) / Customer Engagement Suite (CES).
- Proven expertise in setting up and troubleshooting call routing queueing and CTI integration logic.
- Experience with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system.
- Strong understanding of API integration concepts (REST/SOAP) and secure data transmission protocols.
- Proficiency with GCP services relevant to operations (e.g. Compute Engine Cloud Load Balancing Monitoring/Logging).
